Publicación

Benchmarking

Alireza Amirteimoori · Biresh K. Sahoo · Vincent Charles · Saber Mehdizadeh
2021 International series in management science/operations research/International series in operations research & management science DOI: 10.1007/978-3-030-89869-4_1

Resumen

Benchmarking is an efficiency performance measurement procedure that allows firms to compare their performance to the top competitors. In this chapter, benchmarking (as an efficiency performance measurement tool using a specific indicator) and key performance indicators are first briefly introduced. Then, we introduce efficiency and productivity and the ways for measuring the different types of efficiencies.

Autores y colaboradores

Authors

Alireza Amirteimoori
Biresh K. Sahoo
Vincent Charles
Saber Mehdizadeh

Palabras clave

Benchmarking Gestión empresarial Análisis de procesos
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