Systemic analysis of the use of technological tools in the university learning process

The research described in this article is based on interviews to obtain information about the use of technological tools in the university learning process, from different points of view of actors, such as students, teachers, among others. The experimentation was carried out in the University of Lima, Peru. For this purpose, the process implemented consisted of categorizing the information where the confirmed and validated activities were located. The Maltese cross was used to locate in its four quadrants the selected activities, the input, the output of the information category and the procedure of the information processes. The objective of this work is to analyze in depth the problem of the use of technological tools in higher education in Peru under the systemic approach. The methodology of flexible systems and the Wilson methodology with its Maltese cross were used; this fusion is called hybrid methodology. The research has a qualitative approach and a descriptive scope. The result obtained from the category of information and the Maltese cross is that teachers and students have developed their digital skills in the use of technological tools to improve the teaching-learning process after undergoing training. The contribution benefited the students as the teachers trained in the technological tools enabled them to be more didactic during the virtual classroom sessions.