TY - JOUR
T1 - Work from home feasibility and challenges for public sector employees in a developing country
AU - Mousa, Mohamed
AU - Arslan, Ahmad
AU - Ullah, Aman
AU - Tarba, Shlomo
AU - Cooper, Cary
N1 - Publisher Copyright:
© 2024, Mohamed Mousa, Ahmad Arslan, Aman Ullah, Shlomo Tarba, Cary Cooper.
PY - 2024
Y1 - 2024
N2 - Purpose: Drawing on work from home (WFH), job demand-control and street-level bureaucracy literature streams, this paper specifically focuses on the emerging trend of WFH for public sector employees in a developing country context of Egypt. Design/methodology/approach: The empirical sample comprises focus group discussions with a total of 40 public sector employees in Egypt. Thematic analysis was subsequently used on focus group discussion transcripts to bring out main themes linked to this topic. Findings: Our findings show that employee (marginal discretion power, pharaonism, corruption), citizen (unfamiliarity with digital services) and country (lack of proper info-structure, overstaffing in the public sector)- level challenges hinder and/or slow down the potential for WFH in Egyptian public sector. Practical implications: A major implication of our paper relates to highlighting the criticality of e-governance and WFH for public sector employees, as well as highlighting multilevel challenges associated with those. At the same time, socio-economic and political consequences of offering such options need to be considered in a country like Egypt where most public organisations are overstaffed, and those employees lack modern day employability skills. Hence, there needs to be an open debate in countries such as Egypt on the consequences of e-governance and WFH and whether it may facilitate delivering citizen services digitally. Also, high power distance culture plays a role in this context, and any change cannot be successful unless that specific aspect is confronted. Originality/value: This study contributes to the emerging WFH literature by being one of the pioneering studies to offer a multilevel (micro, meso and macro) assessment of this phenomenon in the under-researched fragile developing country’s context.
AB - Purpose: Drawing on work from home (WFH), job demand-control and street-level bureaucracy literature streams, this paper specifically focuses on the emerging trend of WFH for public sector employees in a developing country context of Egypt. Design/methodology/approach: The empirical sample comprises focus group discussions with a total of 40 public sector employees in Egypt. Thematic analysis was subsequently used on focus group discussion transcripts to bring out main themes linked to this topic. Findings: Our findings show that employee (marginal discretion power, pharaonism, corruption), citizen (unfamiliarity with digital services) and country (lack of proper info-structure, overstaffing in the public sector)- level challenges hinder and/or slow down the potential for WFH in Egyptian public sector. Practical implications: A major implication of our paper relates to highlighting the criticality of e-governance and WFH for public sector employees, as well as highlighting multilevel challenges associated with those. At the same time, socio-economic and political consequences of offering such options need to be considered in a country like Egypt where most public organisations are overstaffed, and those employees lack modern day employability skills. Hence, there needs to be an open debate in countries such as Egypt on the consequences of e-governance and WFH and whether it may facilitate delivering citizen services digitally. Also, high power distance culture plays a role in this context, and any change cannot be successful unless that specific aspect is confronted. Originality/value: This study contributes to the emerging WFH literature by being one of the pioneering studies to offer a multilevel (micro, meso and macro) assessment of this phenomenon in the under-researched fragile developing country’s context.
KW - E-governance
KW - Job demand-control
KW - Public sector
KW - Street-level bureaucracy
KW - Work from home (WFH)
UR - http://www.scopus.com/inward/record.url?scp=85201676242&partnerID=8YFLogxK
U2 - 10.1108/JOEPP-12-2023-0549
DO - 10.1108/JOEPP-12-2023-0549
M3 - Article
AN - SCOPUS:85201676242
SN - 2051-6614
JO - Journal of Organizational Effectiveness
JF - Journal of Organizational Effectiveness
ER -