TY - GEN
T1 - Usability testing as a complement of heuristic evaluation
T2 - 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
AU - Murillo, Braulio
AU - Vargas, Silvia
AU - Moquillaza, Arturo
AU - Fernández, Luis
AU - Paz, Freddy
N1 - Publisher Copyright:
© Springer International Publishing AG 2017.
PY - 2017
Y1 - 2017
N2 - The usability assessment of software systems is becoming more relevant, especially when it comes to web-based systems. A well-built and user-friendly website is capable of capturing a potential customer. There are different methods to evaluate usability, including heuristic evaluation and usability testing with users. In the present work, the critical functionalities of an airline’s website were evaluated, such as the purchase of tickets, flight reservations, among others. First, a heuristic evaluation was performed and then a usability test with users. The evaluations were developed in an academic context and the participants were postgraduate students of a university. The problems detected in the first evaluation served to define specific tasks in the usability test with users. In this way, the results of the evaluations were complemented.
AB - The usability assessment of software systems is becoming more relevant, especially when it comes to web-based systems. A well-built and user-friendly website is capable of capturing a potential customer. There are different methods to evaluate usability, including heuristic evaluation and usability testing with users. In the present work, the critical functionalities of an airline’s website were evaluated, such as the purchase of tickets, flight reservations, among others. First, a heuristic evaluation was performed and then a usability test with users. The evaluations were developed in an academic context and the participants were postgraduate students of a university. The problems detected in the first evaluation served to define specific tasks in the usability test with users. In this way, the results of the evaluations were complemented.
KW - Heuristic evaluation
KW - Human computer interaction
KW - Transactional web applications
KW - Usability evaluation
KW - Usability testing
UR - http://www.scopus.com/inward/record.url?scp=85025172909&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-58634-2_32
DO - 10.1007/978-3-319-58634-2_32
M3 - Conference contribution
AN - SCOPUS:85025172909
SN - 9783319586335
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 434
EP - 444
BT - Design, User Experience, and Usability
A2 - Wang, Wentao
A2 - Marcus, Aaron
PB - Springer Verlag
Y2 - 9 July 2017 through 14 July 2017
ER -