Usability testing as a complement of heuristic evaluation: A case study

Braulio Murillo, Silvia Vargas, Arturo Moquillaza, Luis Fernández, Freddy Paz

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

10 Citas (Scopus)

Resumen

The usability assessment of software systems is becoming more relevant, especially when it comes to web-based systems. A well-built and user-friendly website is capable of capturing a potential customer. There are different methods to evaluate usability, including heuristic evaluation and usability testing with users. In the present work, the critical functionalities of an airline’s website were evaluated, such as the purchase of tickets, flight reservations, among others. First, a heuristic evaluation was performed and then a usability test with users. The evaluations were developed in an academic context and the participants were postgraduate students of a university. The problems detected in the first evaluation served to define specific tasks in the usability test with users. In this way, the results of the evaluations were complemented.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability
Subtítulo de la publicación alojadaTheory, Methodology, and Management - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings
EditoresWentao Wang, Aaron Marcus
EditorialSpringer Verlag
Páginas434-444
Número de páginas11
ISBN (versión impresa)9783319586335
DOI
EstadoPublicada - 2017
Evento6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017 - Vancouver, Canadá
Duración: 9 jul. 201714 jul. 2017

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen10288 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
País/TerritorioCanadá
CiudadVancouver
Período9/07/1714/07/17

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