Usability heuristics for transactional web sites

Freddy Paz, Freddy Asrael Paz, Jose Antonio Pow-Sang, Luis Collantes

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

27 Citas (Scopus)

Resumen

One of the most recognized methods to evaluate usability in software applications is the heuristic evaluation. In this inspection method, Nielsen's heuristics, are the most widely used evaluation instrument. However, there is evidence in the literature which establishes that these heuristics are not appropriate when they are used to measure the level of usability of new emerging categories of software applications. This paper presents a case study where this concept is verified for Transactional Web Sites. Therefore, given the present limitations, a new set of usability heuristics was proposed following a structured and systematic methodology. Finally, fifteen new usability heuristics were obtained as final product of this research. A validation phase allowed to contrast this new proposal with the Nielsen's principles under a real context, where a heuristic evaluation was performed to a Transactional Web Site. The results established that the new set of usability heuristics, which is presented in this study, provides more accurate and promising results than the current proposal of Nielsen.

Idioma originalInglés
Título de la publicación alojadaITNG 2014 - Proceedings of the 11th International Conference on Information Technology
Subtítulo de la publicación alojadaNew Generations
EditorialIEEE Computer Society
Páginas627-628
Número de páginas2
ISBN (versión impresa)9781479931873
DOI
EstadoPublicada - 2014
Evento11th International Conference on Information Technology: New Generations, ITNG 2014 - Las Vegas, NV, Estados Unidos
Duración: 7 abr. 20149 abr. 2014

Serie de la publicación

NombreITNG 2014 - Proceedings of the 11th International Conference on Information Technology: New Generations

Conferencia

Conferencia11th International Conference on Information Technology: New Generations, ITNG 2014
País/TerritorioEstados Unidos
CiudadLas Vegas, NV
Período7/04/149/04/14

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