Usability Evaluation Towards a Cultural Perspective: Design Guidelines for Peruvian Government Websites

Yoluana Gamboa, Juan Jesús Arenas, Freddy Paz

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva


Usability currently plays an essential role in the software development process. Companies are increasingly concerned with offering understandable, attractive, and easy-to-use websites to ensure their success in the market. However, based on usability studies, cultural factors can affect how people interact with the systems. Although multiple investigations have been conducted to determine the best design settings for each cultural context, there is no evidence of research that analyses the perspective of Latin American countries. In this study, we have analyzed the Cultural Models to establish guidelines that can guide the design of web usable user interfaces oriented to Peruvian citizens. Including cultural factors with which Peruvians are familiar could increase satisfaction with the website. The proposed guidelines were established and validated through a systematic methodology that involved several structured and well-defined steps. In this process, and using the proper cultural model, prominent design elements were identified as those that must represent the cultural identity and, therefore, must guide the design process of a Peruvian website. The selection of featured design elements was based on analyzing cultural factors and design elements presented on Peruvian websites and from countries with similar cultural characteristics. This work intends to serve as a reference to increase the quality of the software systems offered to citizens in Latin America.

Idioma originalInglés
Título de la publicación alojadaHCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction - 24th International Conference on Human-Computer Interaction, HCII 2022, Proceedings
EditoresMasaaki Kurosu, Sakae Yamamoto, Hirohiko Mori, Marcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus, Pei-Luen Patrick Rau, Don Harris, Wen-Chin Li
EditorialSpringer Science and Business Media Deutschland GmbH
Número de páginas13
ISBN (versión impresa)9783031176142
EstadoPublicada - 2022
Evento24th International Conference on Human-Computer Interaction, HCII 2022 - Virtual, Online
Duración: 26 jun. 20221 jul. 2022

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen13516 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349


Conferencia24th International Conference on Human-Computer Interaction, HCII 2022
CiudadVirtual, Online


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