The ISO 9001 and TQM in companies in Latin American: Peru

Jorge Benzaquen

The ISO 9001 and TQM in companies in Latin American: Peru

Jorge Benzaquen

Sección de Posgrado en Negocios

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

5 Citas (Scopus)

Resumen

This article provides a study of the impact of having an Quality Management System based on ISO 9001 in Peruvian companies on the basis of nine factors that measure the success of implementing Total Quality Management (TQM). 212 companies were analyzed with the objective of establishing a comparison between companies certified by ISO 9001 and those that are not. It also proposes that the methodology used for this study may be replicated in other Latin American countries.

Idioma original	Español
Páginas (desde-hasta)	67-89
Número de páginas	23
Publicación	Journal Globalization, Competitiveness and Governability
Volumen	8
Estado	Publicada - 1 ene. 2014

Citar esto

@article{7ef5413b95d94ff690cd31dfef40e076,

title = "The ISO 9001 and TQM in companies in Latin American: Peru",

abstract = "This article provides a study of the impact of having an Quality Management System based on ISO 9001 in Peruvian companies on the basis of nine factors that measure the success of implementing Total Quality Management (TQM). 212 companies were analyzed with the objective of establishing a comparison between companies certified by ISO 9001 and those that are not. It also proposes that the methodology used for this study may be replicated in other Latin American countries.",

author = "Jorge Benzaquen",

year = "2014",

month = jan,

day = "1",

language = "Espa{\~n}ol",

volume = "8",

pages = "67--89",

journal = "Journal Globalization, Competitiveness and Governability",

issn = "1988-7116",

}

TY - JOUR

T1 - The ISO 9001 and TQM in companies in Latin American: Peru

AU - Benzaquen, Jorge

PY - 2014/1/1

Y1 - 2014/1/1

N2 - This article provides a study of the impact of having an Quality Management System based on ISO 9001 in Peruvian companies on the basis of nine factors that measure the success of implementing Total Quality Management (TQM). 212 companies were analyzed with the objective of establishing a comparison between companies certified by ISO 9001 and those that are not. It also proposes that the methodology used for this study may be replicated in other Latin American countries.

AB - This article provides a study of the impact of having an Quality Management System based on ISO 9001 in Peruvian companies on the basis of nine factors that measure the success of implementing Total Quality Management (TQM). 212 companies were analyzed with the objective of establishing a comparison between companies certified by ISO 9001 and those that are not. It also proposes that the methodology used for this study may be replicated in other Latin American countries.

M3 - Artículo

SN - 1988-7116

VL - 8

SP - 67

EP - 89

JO - Journal Globalization, Competitiveness and Governability

JF - Journal Globalization, Competitiveness and Governability

ER -