The influence of the implementation of information technologies in the productivity of service companies

The research aims to determine the influence of information technology on productivity of service companies, considering the moderating effect of investment in training, investment in knowledge management and administrative practices. The study is non-experimental, with correlation-explanatory scope and quantitative approach. Primary data was obtained through official databases from 2010 to 2016. The study presents an analysis of panel data from a Cobb-Douglas production function and regression models for the long-term analysis. Results show that investing in information technology positively influences productivity and knowledge management plays the role of a moderating variable in short and long-term.