Security Versus Usability in E-Government: Insights from the Literature

Fernando Huamán Monzón, Manuel Tupia, Mariuxi Bruzza

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

1 Cita (Scopus)


Most governments establish regulations for the development of digital e-government services, aimed at improving the citizen’s experience and seeking to protect the information handled by those services. The problem is that these regulations do not contemplate a balance between information security and usability of web and mobile services; being that many times, both aspects are ignored in software design considerations. Achieving this balance serves as a component to measure the level of maturity of e-government services, so identifying that both elements are included in the development of web and mobile services is essential to guarantee the success of the joint implementation of e-government and compliance with the aforementioned regulations. In the present study, the different models for measuring the level of balance between safety and usability have been revisited as a review of the state-of-the-art. For this reason, the principles of PICO focused on the Population, Intervention, Comparison, and Outcomes have been used. The objective of the research is to identify those models that really take stock of both elements, or if they are only ad hoc efforts at the time of making specific developments of e-government applications.

Idioma originalInglés
Título de la publicación alojadaDevelopments and Advances in Defense and Security - Proceedings of MICRADS 2020
EditoresÁlvaro Rocha, Manolo Paredes-Calderón, Teresa Guarda
Número de páginas14
ISBN (versión impresa)9789811548741
EstadoPublicada - 2020
EventoMultidisciplinary International Conference of Research Applied to Defense and Security, MICRADS 2020 - Quito, Ecuador
Duración: 13 may. 202015 may. 2020

Serie de la publicación

NombreSmart Innovation, Systems and Technologies
ISSN (versión impresa)2190-3018
ISSN (versión digital)2190-3026


ConferenciaMultidisciplinary International Conference of Research Applied to Defense and Security, MICRADS 2020


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