TY - GEN
T1 - Security Versus Usability in E-Government
T2 - Multidisciplinary International Conference of Research Applied to Defense and Security, MICRADS 2020
AU - Monzón, Fernando Huamán
AU - Tupia, Manuel
AU - Bruzza, Mariuxi
N1 - Publisher Copyright:
© 2020, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
PY - 2020
Y1 - 2020
N2 - Most governments establish regulations for the development of digital e-government services, aimed at improving the citizen’s experience and seeking to protect the information handled by those services. The problem is that these regulations do not contemplate a balance between information security and usability of web and mobile services; being that many times, both aspects are ignored in software design considerations. Achieving this balance serves as a component to measure the level of maturity of e-government services, so identifying that both elements are included in the development of web and mobile services is essential to guarantee the success of the joint implementation of e-government and compliance with the aforementioned regulations. In the present study, the different models for measuring the level of balance between safety and usability have been revisited as a review of the state-of-the-art. For this reason, the principles of PICO focused on the Population, Intervention, Comparison, and Outcomes have been used. The objective of the research is to identify those models that really take stock of both elements, or if they are only ad hoc efforts at the time of making specific developments of e-government applications.
AB - Most governments establish regulations for the development of digital e-government services, aimed at improving the citizen’s experience and seeking to protect the information handled by those services. The problem is that these regulations do not contemplate a balance between information security and usability of web and mobile services; being that many times, both aspects are ignored in software design considerations. Achieving this balance serves as a component to measure the level of maturity of e-government services, so identifying that both elements are included in the development of web and mobile services is essential to guarantee the success of the joint implementation of e-government and compliance with the aforementioned regulations. In the present study, the different models for measuring the level of balance between safety and usability have been revisited as a review of the state-of-the-art. For this reason, the principles of PICO focused on the Population, Intervention, Comparison, and Outcomes have been used. The objective of the research is to identify those models that really take stock of both elements, or if they are only ad hoc efforts at the time of making specific developments of e-government applications.
KW - E-government
KW - Information security
KW - Maturity level model
KW - Usability
UR - http://www.scopus.com/inward/record.url?scp=85085213809&partnerID=8YFLogxK
U2 - 10.1007/978-981-15-4875-8_3
DO - 10.1007/978-981-15-4875-8_3
M3 - Conference contribution
AN - SCOPUS:85085213809
SN - 9789811548741
T3 - Smart Innovation, Systems and Technologies
SP - 29
EP - 42
BT - Developments and Advances in Defense and Security - Proceedings of MICRADS 2020
A2 - Rocha, Álvaro
A2 - Paredes-Calderón, Manolo
A2 - Guarda, Teresa
PB - Springer
Y2 - 13 May 2020 through 15 May 2020
ER -