Quantifying the usability through a variant of the traditional heuristic evaluation process

Freddy Paz, Freddy A. Paz, Manuel Sánchez, Arturo Moquillaza, Luis Collantes

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

9 Citas (Scopus)

Resumen

Usability has become in an essential aspect for the success of E-Commerce applications, especially in the current context in which there is high competitiveness because of a large number of websites that are available on the Internet. However, there is little evidence in the literature about the existence of methods that allow specialists to measure the level of usability of the system interfaces through a quantitative approach. The advantage of obtaining a numeric value about the ease of use is the possibility to perform comparisons between different design proposals and determine the best alternative for a specific scenario. Likewise, a quantifying process of the level of usability provide companies with the necessary mechanism to establish the degree in which their web applications are more usable regarding other accessible websites in a highly competitive market. In this paper, we present the results of applying a variant to the traditional heuristic evaluation process to determine the usability degree of two web applications. This case study is intended to serve as a framework for specialists in this field that are interested in retrieving quantitative data in addition to the traditional usability issues that are identified.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability
Subtítulo de la publicación alojadaTheory and Practice - 7th International Conference, DUXU 2018, Held as Part of HCI International 2018, Proceedings
EditoresAaron Marcus, Wentao Wang
EditorialSpringer Verlag
Páginas496-508
Número de páginas13
ISBN (versión impresa)9783319917962
DOI
EstadoPublicada - 2018
Evento7th International Conference on Design, User Experience, and Usability, DUXU 2018 Held as Part of HCI International 2018 - Las Vegas, Estados Unidos
Duración: 15 jul. 201820 jul. 2018

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen10918 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia7th International Conference on Design, User Experience, and Usability, DUXU 2018 Held as Part of HCI International 2018
País/TerritorioEstados Unidos
CiudadLas Vegas
Período15/07/1820/07/18

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