Quality of Service Evaluation of a Learning Management System using ISO/IEC 25011: A Prioritization Strategy

Jaime Medina, Abraham Davila

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

Online education has gone through great changes after the massification of the Internet, mobile devices, and the positioning of the Learning Management System (LMS) platforms. However, the service quality of these platforms still presents difficulties in some contexts, particularly in an entrepreneurship. The objective of this study is to apply ISO/IEC 25011 to establish priorities for improving an LMS using the Analytic Hierarchy Process (AHP). For this work, a systematic mapping of the literature and a case study of a local entrepreneurship were carried out. The quality of service model was established on relevant LMS services, and the sub-characteristics selected were used as criteria on AHP; to be able to provide information for the decision making of product improvement. The application of AHP into the prioritization process allowed to stablish a ranking of service and sub-characteristics in a systematic way.

Idioma originalInglés
Título de la publicación alojadaProceedings - 2020 8th Edition of the International Conference in Software Engineering Research and Innovation, CONISOFT 2020
EditoresReyes Juarez-Ramirez, Carlos Alberto Fernandez y Fernandez, Samantha Paulina Jimenez Calleros, Alan Ramirez-Noriega, Cesar Guerra-Garcia, Maria de los Angeles Navarrete Marneou, Guillermo Licea Sandoval, Hanna Oktaba, Hector Perez-Gonzalez, Raul Antonio Aguilar Vera
EditorialInstitute of Electrical and Electronics Engineers Inc.
Páginas180-186
Número de páginas7
ISBN (versión digital)9781728184500
DOI
EstadoPublicada - nov. 2020
Evento8th International Conference in Software Engineering Research and Innovation, CONISOFT 2020 - Virtual, Chetumal, Quintana Roo, México
Duración: 4 nov. 20206 nov. 2020

Serie de la publicación

NombreProceedings - 2020 8th Edition of the International Conference in Software Engineering Research and Innovation, CONISOFT 2020

Conferencia

Conferencia8th International Conference in Software Engineering Research and Innovation, CONISOFT 2020
País/TerritorioMéxico
CiudadVirtual, Chetumal, Quintana Roo
Período4/11/206/11/20

Huella

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