Qualitative and Quantitative Approaches to Conduct Heuristic Evaluations: A Comparison Study

Freddy Paz, Freddy Asrael Paz-Sifuentes, Arturo Moquillaza, Fiorella Falconi, Joel Aguirre, Adrian Lecaros, Carlos Ramos

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

Heuristic evaluation has become one of the methods most used by specialists to measure the level of usability of software products. However, there are many differences between authors on how to execute this inspection process. From a systematic review of the literature carried out in a previous study, it was possible to identify the two most relevant approaches to carry out this evaluation process: the qualitative approach proposed by Nielsen and the quantitative approach established by Granollers. Although both proposals aim to identify design problems to be corrected subsequently to improve the level of usability, the quantitative proposal also establishes a mechanism to obtain a value between 0 and 100 on the level of usability of the product, system, or service. In this way, it is possible to make comparisons and identify the remaining percentage of a proposal to achieve an appropriate level of usability. In this study, the differences in the results obtained from applying both approaches for the usability evaluation of a publicly accessible website in Peru are analyzed. The purpose is for this research to serve as a guide for executing heuristic evaluations and used for specialists and development teams to choose the most appropriate approach in their business scenarios. The results show that although many findings are similar, both approaches have differences and specific advantages that are discussed in depth.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability - 13th International Conference, DUXU 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings
EditoresAaron Marcus, Elizabeth Rosenzweig, Marcelo M. Soares
EditorialSpringer Science and Business Media Deutschland GmbH
Páginas310-323
Número de páginas14
ISBN (versión impresa)9783031613500
DOI
EstadoPublicada - 2024
Evento13th International Conference on Design, User Experience, and Usability, DUXU 2024, held as part of the 26th International Conference on Human-Computer Interaction, HCII 2024 - Washington, Estados Unidos
Duración: 29 jun. 20244 jul. 2024

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen14712 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia13th International Conference on Design, User Experience, and Usability, DUXU 2024, held as part of the 26th International Conference on Human-Computer Interaction, HCII 2024
País/TerritorioEstados Unidos
CiudadWashington
Período29/06/244/07/24

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