Proposal of Usability Metrics to Evaluate E-commerce Websites

Ediber Diaz; Silvia Flores; Freddy Paz

doi:10.1007/978-3-030-23535-2_6

Proposal of Usability Metrics to Evaluate E-commerce Websites

Ediber Diaz, Silvia Flores, Freddy Paz

Pontifical Catholic Univ. of Peru

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

6 Citas (Scopus)

Resumen

Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.

Idioma original	Inglés
Título de la publicación alojada	Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
Editores	Aaron Marcus, Wentao Wang
Editorial	Springer Verlag
Páginas	85-95
Número de páginas	11
ISBN (versión impresa)	9783030235345
DOI	https://doi.org/10.1007/978-3-030-23535-2_6
Estado	Publicada - 2019
Evento	8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, Estados Unidos Duración: 26 jul. 2019 → 31 jul. 2019

Serie de la publicación

Nombre	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen	11586 LNCS
ISSN (versión impresa)	0302-9743
ISSN (versión digital)	1611-3349

Conferencia

Conferencia	8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
País/Territorio	Estados Unidos
Ciudad	Orlando
Período	26/07/19 → 31/07/19

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10.1007/978-3-030-23535-2_6

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Diaz, E., Flores, S., & Paz, F. (2019). Proposal of Usability Metrics to Evaluate E-commerce Websites. En A. Marcus, & W. Wang (Eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 85-95). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23535-2_6

Diaz, Ediber ; Flores, Silvia ; Paz, Freddy. / Proposal of Usability Metrics to Evaluate E-commerce Websites. Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Aaron Marcus ; Wentao Wang. Springer Verlag, 2019. pp. 85-95 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.",

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Diaz, E, Flores, S & Paz, F 2019, Proposal of Usability Metrics to Evaluate E-commerce Websites. En A Marcus & W Wang (eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11586 LNCS, Springer Verlag, pp. 85-95, 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, Estados Unidos, 26/07/19. https://doi.org/10.1007/978-3-030-23535-2_6

Proposal of Usability Metrics to Evaluate E-commerce Websites. / Diaz, Ediber; Flores, Silvia; Paz, Freddy.
Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Aaron Marcus; Wentao Wang. Springer Verlag, 2019. p. 85-95 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

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AU - Flores, Silvia

AU - Paz, Freddy

PY - 2019

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N2 - Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.

AB - Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.

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KW - Human-systems integration

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KW - Software metrics

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Diaz E, Flores S, Paz F. Proposal of Usability Metrics to Evaluate E-commerce Websites. En Marcus A, Wang W, editores, Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 85-95. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-23535-2_6

Proposal of Usability Metrics to Evaluate E-commerce Websites

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