La ISO 9001 y TQM en las empresas latinoamericanas: Perú

Jorge B.Benzaquen De Las Casas

doi:10.3232/GCG.2013.V8.N1.04

La ISO 9001 y TQM en las empresas latinoamericanas: Perú

Jorge B.Benzaquen De Las Casas

Pontificia Universidad Catolica del Peru

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

5 Citas (Scopus)

Resumen

This article provides a study of the impact of having an Quality Management System based on ISO 9001 in Peruvian companies on the basis of nine factors that measure the success of implementing Total Quality Management (TQM). 212 companies were analyzed with the objective of establishing a comparison between companies certified by ISO 9001 and those that are not. It also proposes that the methodology used for this study may be replicated in other Latin American countries.

Título traducido de la contribución	The ISO 9001 and TQM in companies in Latin American: Peru
Idioma original	Español
Páginas (desde-hasta)	67-89
Número de páginas	23
Publicación	Journal Globalization, Competitiveness and Governability
Volumen	8
N.º	1
DOI	https://doi.org/10.3232/GCG.2013.V8.N1.04
Estado	Publicada - 2014
Publicado de forma externa	Sí

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La ISO 9001 y TQM en las empresas latinoamericanas: Perú

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