ISO 9001 and TQM in companies in Ecuador El ISO 9001 y TQM en las empresas de Ecuador

Jorge Benzaquen De Las Casas; Maximiliano PÃ©rez-Cepeda

ISO 9001 and TQM in companies in Ecuador El ISO 9001 y TQM en las empresas de Ecuador

Jorge Benzaquen De Las Casas, Maximiliano PÃ©rez-Cepeda

Sección de Posgrado en Negocios

QUEJATEAQUI S.A.

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

7 Citas (Scopus)

Resumen

This study shows the impact of having a Quality Management System certified to ISO 9001 in companies in Ecuador, based on the nine factors that measure the success of Total Quality Management (TQM) implementation. 163 companies were analyzed with the aim to compare the ISO 9001 certified companies and those without the certification. The results showed that the companies with ISO 9001 certification obtained better average than those companies that do not have the certification. These results support the similar studies conducted in Peru and Colombia.

Idioma original	Español
Páginas (desde-hasta)	153-176
Número de páginas	24
Publicación	Journal Globalization, Competitiveness and Governability
Volumen	10
Estado	Publicada - 1 set. 2016

Citar esto

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