Heuristic Evaluation as a Complement to Usability Testing: A Case Study in WEB Domain

Freddy Paz, Freddy A. Paz, Daniela Villanueva, Jose Antonio Pow-Sang

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

41 Citas (Scopus)

Resumen

Usability testing is one of the most used methods to define the level of usability of a software product. However, there is always uncertainty to determine the best method that complements user testing in a depth usability assessment. Nowadays, the concern of many software developers is to identify an appropriate methodology, whose evaluation methods could be capable of measuring all usability aspects of a user interface. For this reason, we conducted a heuristic evaluation as a preliminary step to the implementation of a usability test, in order to determine in which extent these methods complement each other, and establish the gaps which are covered by each of them. The heuristic evaluation was performed by five specialists in the field of Human-Computer Interaction, who identified a total of fifty-nine usability problems in a transactional WEB site. Subsequently, a usability test was conducted with the participation of eight postgraduate students of a master's program in Informatics Engineering. The results show that most of the usability problems which were detected during the usability testing, had already been identified by the heuristic evaluation. Nevertheless, there were significant differences in the importance that was given to each problem. Usability experts emphasized in aspects that were not relevant to end users.

Idioma originalInglés
Título de la publicación alojadaProceedings - 12th International Conference on Information Technology
Subtítulo de la publicación alojadaNew Generations, ITNG 2015
EditoresShahram Latifi, Kohei Arai, Glauco Carneiro, Narayan Debnath, Luiz Alberto Vieira Dias, Ray Hashemi, Teruya Minamoto, Yenumula Reddy, Kashif Saleem, Fangyan Shen, Christoph Thuemmler
EditorialInstitute of Electrical and Electronics Engineers Inc.
Páginas546-551
Número de páginas6
ISBN (versión digital)9781479988273
DOI
EstadoPublicada - 26 may. 2015
Evento12th International Conference on Information Technology: New Generations, ITNG 2015 - Las Vegas, Estados Unidos
Duración: 13 abr. 201515 abr. 2015

Serie de la publicación

NombreProceedings - 12th International Conference on Information Technology: New Generations, ITNG 2015

Conferencia

Conferencia12th International Conference on Information Technology: New Generations, ITNG 2015
País/TerritorioEstados Unidos
CiudadLas Vegas
Período13/04/1515/04/15

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