TY - GEN
T1 - Evaluación y propuesta para la implementación de herramientas Lean Service con el objetivo de mejorar la productividad del servicio, en una empresa local dedicada al rubro de consultoría ambiental
AU - Rodríguez, P. Torres
AU - Álvarez, J. Rau
N1 - Publisher Copyright:
© 2021 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2021
Y1 - 2021
N2 - The objective of this document is to evaluate the implementation of Lean Service tools in a company dedicated to providing environmental consulting services, with the purpose of improving its productivity. The results of the diagnosis demonstrated that the main wastes are, wait, over-process and unused talent, which generate costs of approximately S/. 250,000.00 per year, wherefore, the implementation of the tools was proposed; VSM, 5'S, Suggestion System, Poka Yoke Visual Management and Hoshin Kanri, which are expected to reduce the service flow from 43.5 days per project to 18.9 days, having a reduction in lead time of 56.55%, and therefore generate an approximate annual saving of S/.145,000.00 for the company.
AB - The objective of this document is to evaluate the implementation of Lean Service tools in a company dedicated to providing environmental consulting services, with the purpose of improving its productivity. The results of the diagnosis demonstrated that the main wastes are, wait, over-process and unused talent, which generate costs of approximately S/. 250,000.00 per year, wherefore, the implementation of the tools was proposed; VSM, 5'S, Suggestion System, Poka Yoke Visual Management and Hoshin Kanri, which are expected to reduce the service flow from 43.5 days per project to 18.9 days, having a reduction in lead time of 56.55%, and therefore generate an approximate annual saving of S/.145,000.00 for the company.
KW - Consulting service
KW - Hoshin kanri
KW - Lean service
KW - Waste
UR - http://www.scopus.com/inward/record.url?scp=85122016630&partnerID=8YFLogxK
U2 - 10.18687/LACCEI2021.1.1.296
DO - 10.18687/LACCEI2021.1.1.296
M3 - Contribución a la conferencia
AN - SCOPUS:85122016630
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - 19th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology
A2 - Larrondo Petrie, Maria M.
A2 - Zapata Rivera, Luis Felipe
A2 - Aranzazu-Suescun, Catalina
PB - Latin American and Caribbean Consortium of Engineering Institutions
T2 - 19th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Prospective and Trends in Technology and Skills for Sustainable Social Development" and "Leveraging Emerging Technologies to Construct the Future", LACCEI 2021
Y2 - 19 July 2021 through 23 July 2021
ER -