El ISO 9001 y TQM en las empresas de Ecuador

Jorge Benzaquen De Las Casas; Maximiliano Pérez-Cepeda

doi:10.3232/GCG.2016.V10.N3.06

El ISO 9001 y TQM en las empresas de Ecuador

Jorge Benzaquen De Las Casas, Maximiliano Pérez-Cepeda

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

6 Citas (Scopus)

Resumen

This study shows the impact of having a Quality Management System certified to ISO 9001 in companies in Ecuador, based on the nine factors that measure the success of Total Quality Management (TQM) implementation. 163 companies were analyzed with the aim to compare the ISO 9001 certified companies and those without the certification. The results showed that the companies with ISO 9001 certification obtained better average than those companies that do not have the certification. These results support the similar studies conducted in Peru and Colombia.

Título traducido de la contribución	ISO 9001 and TQM in companies in Ecuador
Idioma original	Español
Páginas (desde-hasta)	153-176
Número de páginas	24
Publicación	Journal Globalization, Competitiveness and Governability
Volumen	10
N.º	3
DOI	https://doi.org/10.3232/GCG.2016.V10.N3.06
Estado	Publicada - 1 set. 2016
Publicado de forma externa	Sí

Palabras clave

Companies in Ecuador
ISO 9001
Quality
TQM

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10.3232/GCG.2016.V10.N3.06

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abstract = "This study shows the impact of having a Quality Management System certified to ISO 9001 in companies in Ecuador, based on the nine factors that measure the success of Total Quality Management (TQM) implementation. 163 companies were analyzed with the aim to compare the ISO 9001 certified companies and those without the certification. The results showed that the companies with ISO 9001 certification obtained better average than those companies that do not have the certification. These results support the similar studies conducted in Peru and Colombia.",

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El ISO 9001 y TQM en las empresas de Ecuador

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