TY - GEN
T1 - Developing QR Authentication and Fingerprint Record in an ATM Interface Using User-Centered Design Techniques
AU - Chumpitaz, Diana
AU - Pereda, Kevin
AU - Espinoza, Katherine
AU - Villarreal, Carlos
AU - Perez, William
AU - Moquillaza, Arturo
AU - Díaz, Jaime
AU - Paz, Freddy
N1 - Publisher Copyright:
© 2019, Springer Nature Switzerland AG.
PY - 2019
Y1 - 2019
N2 - ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert’s feedback. Finally, real users in the bank itself validated the prototypes.
AB - ATMs are widely used around the world, which leads to the development of new functionalities that need to consider usability. For this reason, the following article presents the development of graphical interfaces for ATM of BBVA Continental Bank, which follows a user-centered process design. In the first place, we gathered information about our target user. Then, we developed a prototype based on the previous information and the needs of the bank, which also took into account expert’s feedback. Finally, real users in the bank itself validated the prototypes.
KW - Automated-Teller Machine
KW - Human-Computer Interaction
KW - Usability
KW - User-Centered Design
UR - http://www.scopus.com/inward/record.url?scp=85069628291&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-23535-2_31
DO - 10.1007/978-3-030-23535-2_31
M3 - Conference contribution
AN - SCOPUS:85069628291
SN - 9783030235345
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 420
EP - 430
BT - Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
A2 - Marcus, Aaron
A2 - Wang, Wentao
PB - Springer Verlag
T2 - 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Y2 - 26 July 2019 through 31 July 2019
ER -