TY - GEN
T1 - Developing an ATM interface using user-centered design techniques
AU - Moquillaza, Arturo
AU - Molina, Edward
AU - Noguera, Edilson
AU - Enríquez, Leidi
AU - Muñoz, Adrián
AU - Paz, Freddy
AU - Collazos, César
N1 - Publisher Copyright:
© Springer International Publishing AG 2017.
PY - 2017
Y1 - 2017
N2 - ATM interfaces nowadays present serious issues in usability and accessibility, frustrating users’ interaction and leading them to make operational mistakes. For this reason, we present the development of graphical interfaces for ATMs of BBVA Continental Bank, which follows a process of user-centered design. The priority was to identify the real needs of users based on the context, and to understand how they interact with the interfaces. In order to validate our proposal, we established a model and a functional prototype. Later, we evaluated this new design with a usability test. Based on the defects that were found, we applied changes to improve the interfaces. Finally, after an in-depth analysis, we concluded that the designed interfaces were suitable for implementation in the ATMs of BBVA Continental Bank, due to the process followed and the acceptance by users.
AB - ATM interfaces nowadays present serious issues in usability and accessibility, frustrating users’ interaction and leading them to make operational mistakes. For this reason, we present the development of graphical interfaces for ATMs of BBVA Continental Bank, which follows a process of user-centered design. The priority was to identify the real needs of users based on the context, and to understand how they interact with the interfaces. In order to validate our proposal, we established a model and a functional prototype. Later, we evaluated this new design with a usability test. Based on the defects that were found, we applied changes to improve the interfaces. Finally, after an in-depth analysis, we concluded that the designed interfaces were suitable for implementation in the ATMs of BBVA Continental Bank, due to the process followed and the acceptance by users.
KW - Automatic teller machine
KW - Human-computer interaction
KW - Semiotic engineering
KW - Usability
KW - User-centered design
UR - http://www.scopus.com/inward/record.url?scp=85025174736&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-58640-3_49
DO - 10.1007/978-3-319-58640-3_49
M3 - Conference contribution
AN - SCOPUS:85025174736
SN - 9783319586397
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 690
EP - 701
BT - Design, User Experience, and Usability
A2 - Wang, Wentao
A2 - Marcus, Aaron
PB - Springer Verlag
T2 - 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
Y2 - 9 July 2017 through 14 July 2017
ER -