Developing an ATM interface using user-centered design techniques

Arturo Moquillaza, Edward Molina, Edilson Noguera, Leidi Enríquez, Adrián Muñoz, Freddy Paz, César Collazos

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

19 Citas (Scopus)

Resumen

ATM interfaces nowadays present serious issues in usability and accessibility, frustrating users’ interaction and leading them to make operational mistakes. For this reason, we present the development of graphical interfaces for ATMs of BBVA Continental Bank, which follows a process of user-centered design. The priority was to identify the real needs of users based on the context, and to understand how they interact with the interfaces. In order to validate our proposal, we established a model and a functional prototype. Later, we evaluated this new design with a usability test. Based on the defects that were found, we applied changes to improve the interfaces. Finally, after an in-depth analysis, we concluded that the designed interfaces were suitable for implementation in the ATMs of BBVA Continental Bank, due to the process followed and the acceptance by users.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability
Subtítulo de la publicación alojadaUnderstanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings
EditoresWentao Wang, Aaron Marcus
EditorialSpringer Verlag
Páginas690-701
Número de páginas12
ISBN (versión impresa)9783319586397
DOI
EstadoPublicada - 2017
Evento6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017 - Vancouver, Canadá
Duración: 9 jul. 201714 jul. 2017

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen10290 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
País/TerritorioCanadá
CiudadVancouver
Período9/07/1714/07/17

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