TY - GEN
T1 - Determinants of the outcomes of services outsourcing
T2 - International Conference on Industrial Engineering and Systems Management, IEEE IESM 2015
AU - Pedregosa, Carlos Sanchís
AU - Del Mar González-Zamora, María
AU - Machuca, José A.D.
N1 - Publisher Copyright:
© 2015 International Institute for Innovation, Industrial Engineering and Entrepreneurship - I4e2.
PY - 2016/1/12
Y1 - 2016/1/12
N2 - The purpose of our study is to examine whether the design and management of the interfaces and interaction processes between customer and provider in services outsourcing are determinants of the results achieved by the outsourcing company. Following the conceptual framework initiated in the study by Wynstra et al. [11], this study focuses on transport services and hypothesized relationships are tested using the Partial Least Squares (PLS) statistical technique. The primary data used was obtained from a survey in three different countries (Germany, Japan and Spain), and from manufacturing companies in the electronics, automotive and machinery sectors. Among other things, the results show that both the structural dimensions of interaction (the organization's resources that it must commit) and the process dimensions of interaction (that consider the dynamic nature of the relationships), are important for obtaining adequate performance from transport services outsourcing.
AB - The purpose of our study is to examine whether the design and management of the interfaces and interaction processes between customer and provider in services outsourcing are determinants of the results achieved by the outsourcing company. Following the conceptual framework initiated in the study by Wynstra et al. [11], this study focuses on transport services and hypothesized relationships are tested using the Partial Least Squares (PLS) statistical technique. The primary data used was obtained from a survey in three different countries (Germany, Japan and Spain), and from manufacturing companies in the electronics, automotive and machinery sectors. Among other things, the results show that both the structural dimensions of interaction (the organization's resources that it must commit) and the process dimensions of interaction (that consider the dynamic nature of the relationships), are important for obtaining adequate performance from transport services outsourcing.
KW - Outsourcing services
KW - logistics
KW - transport
UR - http://www.scopus.com/inward/record.url?scp=84965150596&partnerID=8YFLogxK
U2 - 10.1109/IESM.2015.7380317
DO - 10.1109/IESM.2015.7380317
M3 - Conference contribution
AN - SCOPUS:84965150596
T3 - Proceedings of 2015 International Conference on Industrial Engineering and Systems Management, IEEE IESM 2015
SP - 1278
EP - 1285
BT - Proceedings of 2015 International Conference on Industrial Engineering and Systems Management, IEEE IESM 2015
A2 - Framinan, J.M.
A2 - Perez Gonzalez, P.
A2 - Artiba, A.
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 21 October 2015 through 23 October 2015
ER -