TY - GEN
T1 - Applying Collaborative Tools for ATM Interface Design in a Remote Context
AU - Moquillaza, Arturo
AU - Falconi, Fiorella
AU - Aguirre, Joel
AU - Paz, Freddy
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2022
Y1 - 2022
N2 - In a financial institution in Peru, a framework for ATM (Automated Teller Machine) interface design based on UCD (User-Centered Design) is being implemented and utilized. This framework has defined a set of phases, activities, and tools to carry out a whole process of interface design or redesign. This framework had a highly face-to-face component, but due to the context of the COVID-19 pandemic, where virtualization and remote work became widespread, all activities and tools were updated to support full virtuality. In this way, certain tools were incorporated and, thus, the framework has updated to enable and promote collaboration in a completely remote environment. In this sense, the results of a case study are presented, where the framework was executed in its remote version, for the attention of a design and implementation requirement in ATM. Results were very positive, from the point of view of the evaluation results, and the acceptance of stakeholders. They gave their agreement for the implementation of the proposed design; as well as feedback from the project team members, who consider that the framework has responded adequately to the challenges of remote work.
AB - In a financial institution in Peru, a framework for ATM (Automated Teller Machine) interface design based on UCD (User-Centered Design) is being implemented and utilized. This framework has defined a set of phases, activities, and tools to carry out a whole process of interface design or redesign. This framework had a highly face-to-face component, but due to the context of the COVID-19 pandemic, where virtualization and remote work became widespread, all activities and tools were updated to support full virtuality. In this way, certain tools were incorporated and, thus, the framework has updated to enable and promote collaboration in a completely remote environment. In this sense, the results of a case study are presented, where the framework was executed in its remote version, for the attention of a design and implementation requirement in ATM. Results were very positive, from the point of view of the evaluation results, and the acceptance of stakeholders. They gave their agreement for the implementation of the proposed design; as well as feedback from the project team members, who consider that the framework has responded adequately to the challenges of remote work.
KW - Automated Teller Machine
KW - Banking software
KW - Case study
KW - Collaborative tool
KW - Human-computer interaction
KW - Software design
KW - User-Centered Design
UR - http://www.scopus.com/inward/record.url?scp=85133228784&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-05906-3_16
DO - 10.1007/978-3-031-05906-3_16
M3 - Conference contribution
AN - SCOPUS:85133228784
SN - 9783031059056
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 213
EP - 228
BT - Design, User Experience, and Usability
A2 - Soares, Marcelo M.
A2 - Rosenzweig, Elizabeth
A2 - Marcus, Aaron
PB - Springer Science and Business Media Deutschland GmbH
T2 - 11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022
Y2 - 26 June 2022 through 1 July 2022
ER -