TY - GEN
T1 - Applying a user-centered design methodology to develop usable interfaces for an automated teller machine
AU - Moquillaza, Arturo
AU - Paz, Freddy
N1 - Publisher Copyright:
© 2017 Association for Computing Machinery.
PY - 2017/9/25
Y1 - 2017/9/25
N2 - Developing an interface for ATM systems is a complex process. Among the issues of this process, are designs without a focus on the final user, a non-defined process, and missed time in meetings with new stakeholders every time. Because of this, one of the leading banks in Peru, BBVA Continental, in the context of its digital transformation, requested new methods and tools for the design of its ATM interfaces. In this sense, we proposed a new methodology, which involves a set of activities and the use of two techniques of user-centered design: storyboarding and video prototyping. This new proposal was employed to implement new features of the system and for the improvement of the current workflow and navigation. In both cases, we obtained promising results for the financial entity: a better time-to-market and a better satisfaction of the stakeholders.
AB - Developing an interface for ATM systems is a complex process. Among the issues of this process, are designs without a focus on the final user, a non-defined process, and missed time in meetings with new stakeholders every time. Because of this, one of the leading banks in Peru, BBVA Continental, in the context of its digital transformation, requested new methods and tools for the design of its ATM interfaces. In this sense, we proposed a new methodology, which involves a set of activities and the use of two techniques of user-centered design: storyboarding and video prototyping. This new proposal was employed to implement new features of the system and for the improvement of the current workflow and navigation. In both cases, we obtained promising results for the financial entity: a better time-to-market and a better satisfaction of the stakeholders.
KW - Automatic teller machine
KW - Human-computer interaction
KW - Storyboarding
KW - Usability
KW - User-centered design
KW - Video Prototyping
UR - http://www.scopus.com/inward/record.url?scp=85033432256&partnerID=8YFLogxK
U2 - 10.1145/3123818.3123833
DO - 10.1145/3123818.3123833
M3 - Conference contribution
AN - SCOPUS:85033432256
T3 - ACM International Conference Proceeding Series
BT - Proceedings of the 18th International Conference on Human Computer Interaction, Interaccion 2017
A2 - Gonzalez-Calleros, Juan Manuel
A2 - Guerrero-Garcia, Josefina
A2 - Ordonez, Cesar A. Collazos
PB - Association for Computing Machinery
T2 - 18th International Conference on Human Computer Interaction, Interaccion 2017
Y2 - 25 September 2017 through 27 September 2017
ER -