@inproceedings{1e1897334b6f4b6381fff367abde16d2,
title = "An Empirical Model for Measuring Quality and Maturity of Interoperability of E-Government Solutions: Case Study—Public Entities Related to Tourism, Hospitality, and Gastronomy in Ecuador",
abstract = "Interoperability has become a fundamental tool for the development of e-government services through which different state institutions exchange information (e.g., in the form of open data) and build joint IT solutions for the benefit of the citizen. Many of these solutions are not evaluated on factors such as the quality of the systems and the maturity of the interoperability itself, and thus do not achieve either high usage rates by citizens or good ratings by those who do use them. Present paper proposes a model for evaluating the quality and maturity of interoperable solutions, which is used to evaluate, as a case study, the public institutions in charge of tourism and the reactivation of the post-pandemic sector in the Republic of Ecuador.",
keywords = "Electronic government, Gastronomy, Hospitality, Interoperability, Maturity, Quality, Tourism",
author = "Rubi Rojas and Manuel Tupia and Mariuxi Bruzza",
note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.; International Confer-ence on Tourism, Technology and Systems, ICOTTS 2022 ; Conference date: 03-11-2022 Through 05-11-2022",
year = "2023",
doi = "10.1007/978-981-99-0337-5_4",
language = "English",
isbn = "9789819903368",
series = "Smart Innovation, Systems and Technologies",
publisher = "Springer Science and Business Media Deutschland GmbH",
pages = "43--55",
editor = "Carvalho, {Jo{\~a}o Vidal} and Ant{\'o}nio Abreu and Pedro Liberato and Alejandro Pe{\~n}a",
booktitle = "Advances in Tourism, Technology and Systems - Selected Papers from ICOTTS 2022",
}