Análisis y Propuesta de Mejora del Proceso de Servicio de Mantenimiento Preventivo usando Herramientas Lean: Caso de Estudio

William Huaman, Fernando Garay, Juan Limaco, Wilmer Atoche

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

This article aims to improve preventive maintenance processes in analytical instrumentation equipment for after-sales service. The evaluation of the problem was carried out by mapping the current value, classifying the types of activities that generate value to be optimized with the use of tools based on lean service, allowing to eliminate waste that affects customer satisfaction. Preventive maintenance was chosen as the activity that generates the greatest value for after-sales services. The use of the following tools is proposed: inventory control ABC, Heijunka, 5s and Kanban. Additionally, the stages of the planning, programming and CRA (consumable, spare and accessory) process were restructured. Regarding the research methodology, it is applicative - experimental level. Achieving as estimated results in the proposal to improve the after-sales service process; lead time decreased by 50.8% and the process cycle time decreased by 18.98%. The case study concludes with the improvement of service quality, customer satisfaction and increased productivity.

Título traducido de la contribuciónAnalysis and Proposal for Improvement of the Preventive Maintenance Service Process using Lean Tools: Case Study
Idioma originalEspañol
Título de la publicación alojada19th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology
Subtítulo de la publicación alojada"Prospective and Trends in Technology and Skills for Sustainable Social Development" and "Leveraging Emerging Technologies to Construct the Future", LACCEI 2021 - Proceedings
EditoresMaria M. Larrondo Petrie, Luis Felipe Zapata Rivera, Catalina Aranzazu-Suescun
EditorialLatin American and Caribbean Consortium of Engineering Institutions
ISBN (versión digital)9789585207189
DOI
EstadoPublicada - 2021
Publicado de forma externa
Evento19th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Prospective and Trends in Technology and Skills for Sustainable Social Development" and "Leveraging Emerging Technologies to Construct the Future", LACCEI 2021 - Virtual, Online
Duración: 19 jul. 202123 jul. 2021

Serie de la publicación

NombreProceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volumen2021-July
ISSN (versión digital)2414-6390

Conferencia

Conferencia19th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Prospective and Trends in Technology and Skills for Sustainable Social Development" and "Leveraging Emerging Technologies to Construct the Future", LACCEI 2021
CiudadVirtual, Online
Período19/07/2123/07/21

Palabras clave

  • 5S
  • Heijunca
  • Kanban
  • Lean service
  • Value stream mapping

Huella

Profundice en los temas de investigación de 'Análisis y Propuesta de Mejora del Proceso de Servicio de Mantenimiento Preventivo usando Herramientas Lean: Caso de Estudio'. En conjunto forman una huella única.

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