Adaptive planning for inclusive innovation: Creating communication spaces for adopting digital government in Peru

This article presents guidelines for developing an adaptive planning framework that fosters inclusive innovation processes through communication spaces. Using action research methodology, this study draws on four experiments conducted between 2018 and 2022, in which a local governmental commission integrated by various actors such as local universities, enterprises, and citizens were implemented non synoptic planning actions to respond to the local needs of a municipality and the community. The study reveals that the governmental commission, conceptualized as a reticulated agent, has contributed to aligning visions and objectives, orienting innovation towards solving local problems, fostering the participation of diverse agents, and promoting governance in the adoption process of a digital government initiative. Within the context of adaptive planning, the study emphasizes the pivotal role of communication spaces in building networks, facilitating social learning processes, and negotiating changes, all of which contribute to planning broad-based strategies for inclusive innovation. The findings of this study provide valuable insights into the development of adaptive planning frameworks that enable inclusive innovation processes, particularly through the use of communication spaces.