TY - GEN
T1 - A Usability Evaluation Process Proposal for ATM Interfaces
AU - Sahua, Joe
AU - Moquillaza, Arturo
AU - Paz, Freddy
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2021.
PY - 2021
Y1 - 2021
N2 - Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compared and be classified. In the ATM domain, not only there is very little literature on proposed methods, but in general very little information on usability benchmarking between ATM applications. In that sense, we propose a Usability Evaluation Process for ATM interfaces. This process allows, through an ordered set of stages, a set of artifacts, techniques and a checklist, to carry out a Usability Evaluation and to obtain both qualitative and quantitative information on the usability level of the interfaces of an ATM application, and to be able to make comparisons and benchmarking. Likewise, one of the proposed artifacts is a questionnaire of relevant aspects in the ATM domain. This process has been validated by usability experts and ATM domain experts. Finally, further validations are expected by applying this proposal in real measurement cases.
AB - Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compared and be classified. In the ATM domain, not only there is very little literature on proposed methods, but in general very little information on usability benchmarking between ATM applications. In that sense, we propose a Usability Evaluation Process for ATM interfaces. This process allows, through an ordered set of stages, a set of artifacts, techniques and a checklist, to carry out a Usability Evaluation and to obtain both qualitative and quantitative information on the usability level of the interfaces of an ATM application, and to be able to make comparisons and benchmarking. Likewise, one of the proposed artifacts is a questionnaire of relevant aspects in the ATM domain. This process has been validated by usability experts and ATM domain experts. Finally, further validations are expected by applying this proposal in real measurement cases.
KW - Automated teller machine
KW - Banking systems
KW - Human-computer interaction
KW - Usability
KW - Usability evaluation
UR - http://www.scopus.com/inward/record.url?scp=85132756267&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-78227-6_39
DO - 10.1007/978-3-030-78227-6_39
M3 - Conference contribution
AN - SCOPUS:85132756267
SN - 9783030782269
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 553
EP - 562
BT - Design, User Experience, and Usability
A2 - Soares, Marcelo M.
A2 - Soares, Marcelo M.
A2 - Rosenzweig, Elizabeth
A2 - Marcus, Aaron
PB - Springer Science and Business Media Deutschland GmbH
T2 - 10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021
Y2 - 24 July 2021 through 29 July 2021
ER -