TY - GEN
T1 - A systematic review of user-centered design techniques
AU - Salinas, Elizabeth
AU - Cueva, Rony
AU - Paz, Freddy
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2020.
PY - 2020
Y1 - 2020
N2 - There are many systems that do not have an adequate level of usability, even though this is one of the most relevant quality attributes in software products. Therefore, it chooses to redesign these systems through techniques that provide favorable results in usability evaluations. Several authors have proposed the User-Centered Design framework as the right one to obtain optimal results with respect to metrics of this attribute, since it aims to design understandable software products, considering the needs and interests of end-users. Because of that, this article presents a systematic review to identify the techniques and tools that have been used to make redesigns of graphical user interfaces of software products following the User-Centered Design approach and that have been successful in usability measurements. It also shows the most reported usability evaluation methods in these cases, and the reasons why this process took place. A total of 146 studies were identified, of which 19 were selected as relevant to this review. According to the analysis, the most used technique to perform redesigns is prototyping and the usability evaluation method more employed is testing with users.
AB - There are many systems that do not have an adequate level of usability, even though this is one of the most relevant quality attributes in software products. Therefore, it chooses to redesign these systems through techniques that provide favorable results in usability evaluations. Several authors have proposed the User-Centered Design framework as the right one to obtain optimal results with respect to metrics of this attribute, since it aims to design understandable software products, considering the needs and interests of end-users. Because of that, this article presents a systematic review to identify the techniques and tools that have been used to make redesigns of graphical user interfaces of software products following the User-Centered Design approach and that have been successful in usability measurements. It also shows the most reported usability evaluation methods in these cases, and the reasons why this process took place. A total of 146 studies were identified, of which 19 were selected as relevant to this review. According to the analysis, the most used technique to perform redesigns is prototyping and the usability evaluation method more employed is testing with users.
KW - Redesign
KW - Systematic review
KW - Usability
KW - Usability evaluation
KW - User-centered design
UR - http://www.scopus.com/inward/record.url?scp=85088744428&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-49713-2_18
DO - 10.1007/978-3-030-49713-2_18
M3 - Conference contribution
AN - SCOPUS:85088744428
SN - 9783030497125
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 253
EP - 267
BT - Design, User Experience, and Usability. Interaction Design - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
A2 - Marcus, Aaron
A2 - Rosenzweig, Elizabeth
PB - Springer
T2 - 9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Y2 - 19 July 2020 through 24 July 2020
ER -