A Systematic Review of User-Centered Design Framework Applied to the Redesign of Purchase Order Modules

Alexis Avelino, Rony Cueva, Freddy Paz

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

Usability is a quality attribute that concerns all professionals involved in the software development process. For this reason, several methods have been established to determine if a software product is easy to use, intuitive, understandable, and attractive to users. However, despite the relevance of this software quality attribute, there are still applications with a low level of usability. Enterprise Resource Planning (ERP) software products still provide graphical interfaces that do not consider the context, the conditions of use, and the final objectives of the user. There is evidence that many of these applications, which are widely used in the market, especially the purchase order generation modules, have been designed without following a user-centered design process and without going through an evaluation process. This fact leads many companies to redesign the graphical interfaces that allow user interaction with ERPs. This study reports the results obtained from a systematic literature review (SLR) that aims to identify case studies on which redesign of purchase order modules are reported. The purpose was to identify and analyze the methodologies, tools, and methods most used in the redesign of this type of software application as well as the reasons that lead companies to modify the interfaces. A total of 159 studies were identified, of which 22 were selected as relevant to this review. According to the analysis, frustration and little comfort lead companies to use a User-Centered Design (UCD) framework to redesign the graphical interfaces.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability
Subtítulo de la publicación alojadaDesign Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings
EditoresMarcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus
EditorialSpringer Science and Business Media Deutschland GmbH
Páginas106-123
Número de páginas18
ISBN (versión impresa)9783031059056
DOI
EstadoPublicada - 2022
Evento11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022 - Virtual, Online
Duración: 26 jun. 20221 jul. 2022

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen13323 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022
CiudadVirtual, Online
Período26/06/221/07/22

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