A Systematic Literature Review of User Interface Personalization: Findings from Automated Teller Machines (ATM) and Related Domains

Luis Moquillaza, Freddy Paz

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

In the rapidly evolving landscape of technology consumption, users increasingly seek personalized experiences that extend beyond mere functional fulfillment. Personalization, which tailors user interfaces to individual preferences, has proven to enhance user satisfaction and engagement. Despite its advantages, the widespread integration of personalization remains limited across various frequently used product and service domains. Automated Teller Machines (ATMs), serving as a pivotal channel for numerous banking transactions, are favored by consumers for their convenience. However, the prevalent use of ATMs is often accompanied by a suboptimal user experience, primarily due to a neglect of user attitudes, perceptions, and knowledge in their design. In this sense, this study conducts a systematic literature review to identify personalization actions, challenges in implementation, and methodologies in the ATM domain and related areas to understand how they positively impact the user experience. For this, the protocol proposed by Kitchenham was followed. The findings underscore the importance of integrating user interface personalization seamlessly into the system to enhance user satisfaction and reduce average usage time. Moreover, the research highlights the challenges of incorporating personalization during development, emphasizing the need for careful selection of information sources and addressing concerns related to data privacy. The paper concludes by offering valuable insights into the state of personalization in the ATM domain, providing a foundation for future research to enhance user experiences in this critical domain.

Idioma originalInglés
Título de la publicación alojadaHCI International 2024 – Late Breaking Papers - 26th International Conference on Human-Computer Interaction, HCII 2024, Proceedings
EditoresAdela Coman, Simona Vasilache, Fiona Fui-Hoon Nah, Keng Leng Siau, June Wei, George Margetis
EditorialSpringer Science and Business Media Deutschland GmbH
Páginas333-348
Número de páginas16
ISBN (versión impresa)9783031768057
DOI
EstadoPublicada - 2025
Evento26th International Conference on Human-Computer Interaction, HCII 2024 - Washington, Estados Unidos
Duración: 29 jun. 20244 jul. 2024

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen15375 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia26th International Conference on Human-Computer Interaction, HCII 2024
País/TerritorioEstados Unidos
CiudadWashington
Período29/06/244/07/24

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