TY - GEN
T1 - A Systematic Literature Review About Quantitative Metrics to Evaluate Usability and Security of ATM Interfaces
AU - Falconi, Fiorella
AU - Zapata, Claudia
AU - Moquillaza, Arturo
AU - Paz, Freddy
N1 - Publisher Copyright:
© 2020, Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - Automatic Telle Machine or ATM remains one of the most used banking channels and have been transformed into complex machines, where multiple operations can be carried out, not just cash withdrawals as was at the beginning. In this context, the usability and security of interfaces become essential aspects for users to interact with ATM interfaces efficiently. About usability, several studies support its important on the user experience, which also applies to the ATM domain. About security, previous works manifest its importance especially in the ATM domain. In this sense, it is intended to utilize usability and security metrics that allow establishing the degree of usability or security of ATM interfaces. In order to identify whether there are already metrics that may be valid for evaluating ATM interfaces, the authors present a systematic literature review they made about metrics that assess usability and security in banking software. After executing the review, five relevant documents were obtained. Of these, the most significant contribution is that of 160 metrics divided into 13 categories of metrics to assess the security and usability of an Internet Banking. Future research will be focused on evaluating the relevance of these proposals in the ATM domain.
AB - Automatic Telle Machine or ATM remains one of the most used banking channels and have been transformed into complex machines, where multiple operations can be carried out, not just cash withdrawals as was at the beginning. In this context, the usability and security of interfaces become essential aspects for users to interact with ATM interfaces efficiently. About usability, several studies support its important on the user experience, which also applies to the ATM domain. About security, previous works manifest its importance especially in the ATM domain. In this sense, it is intended to utilize usability and security metrics that allow establishing the degree of usability or security of ATM interfaces. In order to identify whether there are already metrics that may be valid for evaluating ATM interfaces, the authors present a systematic literature review they made about metrics that assess usability and security in banking software. After executing the review, five relevant documents were obtained. Of these, the most significant contribution is that of 160 metrics divided into 13 categories of metrics to assess the security and usability of an Internet Banking. Future research will be focused on evaluating the relevance of these proposals in the ATM domain.
KW - Automated Teller Machine
KW - Security
KW - Software metrics
KW - Systematic literature review
KW - Usability evaluation
UR - http://www.scopus.com/inward/record.url?scp=85088898725&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-49757-6_7
DO - 10.1007/978-3-030-49757-6_7
M3 - Conference contribution
AN - SCOPUS:85088898725
SN - 9783030497569
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 100
EP - 113
BT - Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
A2 - Marcus, Aaron
A2 - Rosenzweig, Elizabeth
PB - Springer
T2 - 9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Y2 - 19 July 2020 through 24 July 2020
ER -