A proposal of usability heuristics oriented to e-banking websites

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Currently, there has been an increase in the use of Internet Banking, but also cyber-attacks. For this reason, banks invest in physical security mechanisms and provide information to users of their use, since these applications can be accessed by clients with different profiles in experience of using security mechanisms. So that a banking application does not die in its use, it should be usable and, in addition, safe. Although there are studies that indicate that these concepts are opposed, it is observed that there is a need to balance them in the design of Internet Banking interfaces. To measure the usability of a Web interface design, there are several methods of usability evaluation, but the inspection method is the most used, specifically the heuristic evaluation technique. Nielsen Heuristics are the most used, but according to studies, these heuristics are not complete for the various Web software domains that exist in the market and that does not cover security aspects either. Given that there are few studies and lack of a formal guide related to the usability and security of Web design of Internet Banking, it is that this paper proposes a set of heuristics for Web sites Internet Banking, based on proposed heuristics in the literature and applied in a case study. Obtaining as a result, Nielsen’s heuristics serve as the basis for a usable and safe Web interface design, but there is a need for other heuristics oriented more towards Security, Satisfaction, Personalization and Navigability.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability
Subtítulo de la publicación alojadaTheory and Practice - 7th International Conference, DUXU 2018, Held as Part of HCI International 2018, Proceedings
EditoresAaron Marcus, Wentao Wang
EditorialSpringer Verlag
Número de páginas19
ISBN (versión impresa)9783319917962
EstadoPublicada - 2018
Evento7th International Conference on Design, User Experience, and Usability, DUXU 2018 Held as Part of HCI International 2018 - Las Vegas, Estados Unidos
Duración: 15 jul. 201820 jul. 2018

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen10918 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349


Conferencia7th International Conference on Design, User Experience, and Usability, DUXU 2018 Held as Part of HCI International 2018
País/TerritorioEstados Unidos
CiudadLas Vegas


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