A Process to Support the Remote Tree Testing Technique for Evaluating the Information Architecture of User Interfaces in Software Projects

Alejandro Tapia, Arturo Moquillaza, Joel Aguirre, Fiorella Falconi, Adrian Lecaros, Freddy Paz

Producción científica: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

1 Cita (Scopus)

Resumen

Nowadays, due to technological advancement, people are bound to use multiple digital tools and interact with them through a User Interface. For this reason, User Experience (UX) is one of the most important keys to success. UX includes the design and evaluation of an adequate Information Architecture. To design Information Architecture, the best-known technique is Card Sorting. For evaluation, there is the Tree Testing or Reverse Card Sorting technique. This technique can be applied in remote or non-remote ways. We identified three main issues: 1. The remote processes to apply Tree Testing are not standardized; 2. the tools were modeled and built after a process defined by the supplier of those tools, most of which are now discontinued. 3. In many development projects these techniques are left aside, the Information Architecture is assessed using other methods and techniques (i.e. User Testing) in later phases of the project. These result in Information Architecture errors and defects found late or not found at all. Hence, this study is focused on developing and validating a standardized remote Tree Testing process with an emphasis on automation. To meet the objectives, we conducted interviews and literature reviews to find out how Tree Testing is currently carried out and what tools are used to support the technique (AS-IS workflow). Subsequently, we proposed a process that can support the technique, considering the pain points found on the current processes, resulting in a TO-BE workflow. As a result, a proposal of this standardized process was modeled using the notation BPMN, and validated by the expert judgment of specialists in Human-Computer Interaction (HCI). Finally, it is important to mention that Tree Testing is useful, practical in its remote application, and should be applied in the early stages of software projects; a tool to support the whole process should be implemented.

Idioma originalInglés
Título de la publicación alojadaDesign, User Experience, and Usability
Subtítulo de la publicación alojadaUX Research, Design, and Assessment - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings
EditoresMarcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus
EditorialSpringer Science and Business Media Deutschland GmbH
Páginas75-92
Número de páginas18
ISBN (versión impresa)9783031058967
DOI
EstadoPublicada - 2022
Evento11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022 - Virtual, Online
Duración: 26 jun. 20221 jul. 2022

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen13321 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349

Conferencia

Conferencia11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022
CiudadVirtual, Online
Período26/06/221/07/22

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