A contribution of fuzzy logic to sustainable tourism through a case analysis in Brazil

Society is increasingly concerned about environmental, social and economic issues. According to the World Tourism Organization, over the past six decades, tourism has experienced a continuous expansion and diversification to become one of the fastest-growing economic sectors in the world. Furthermore, studies affirm the complexity of the tourism sector and the fact that sustainable development depends on various topics that are not correctly identified by managers and policymakers. For these reasons, this paper aims to reflect on the effects of tourism and to propose alternatives that can be sustainably managed. In terms of results, knowledge gaps have been identified and, through a case analysis in Brazil, the forgotten effects of tourism activity that can have an impact on sustainable development have been exposed. Also, an algorithm has been presented to manage uncertainty and facilitate decision-making.