TY - GEN
T1 - Validation of a Questionnaire to Evaluate the Usability in the Peruvian Context
AU - Paz, Freddy
AU - Paz, Freddy Asrael
AU - Moquillaza, Arturo
AU - Aguirre, Joel
AU - Falconi, Fiorella
AU - Diaz, Jaime
AU - Hinojosa, Hilmar
N1 - Publisher Copyright:
© 2021, Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - Usability is considered one of the most significant aspects to contemplate during the software development process. For this reason, it is necessary to have tools that allow development teams and specialists to evaluate whether the interface design proposals are usable, understandable, and easy to use. One of the widely used instruments to determine if an interface design is usable are questionnaires. There are some proposals aimed at capturing the perception of end-users. Still, very few approaches are focused on covering all aspects of E-Commerce applications and are aimed at specialists in Human-Computer Interaction. In this study, we have used a proposal of a new questionnaire that was developed considering an in-depth analysis of the literature and the information collected from two consulting firms. This new assessment tool intended to provide specialists a way to perform more accurate usability evaluations that cover all aspects of a software in the E-Commerce domain and at the same time allows to quantify the level of user experience. The questionnaire was used to evaluate the usability of the three main E-Commerce websites in Peru. The results show that, despite being the most relevant platforms in the country, they must improve many aspects of usability. There is little concern on the part of companies in offering websites that are intuitive and that generate satisfaction to end users.
AB - Usability is considered one of the most significant aspects to contemplate during the software development process. For this reason, it is necessary to have tools that allow development teams and specialists to evaluate whether the interface design proposals are usable, understandable, and easy to use. One of the widely used instruments to determine if an interface design is usable are questionnaires. There are some proposals aimed at capturing the perception of end-users. Still, very few approaches are focused on covering all aspects of E-Commerce applications and are aimed at specialists in Human-Computer Interaction. In this study, we have used a proposal of a new questionnaire that was developed considering an in-depth analysis of the literature and the information collected from two consulting firms. This new assessment tool intended to provide specialists a way to perform more accurate usability evaluations that cover all aspects of a software in the E-Commerce domain and at the same time allows to quantify the level of user experience. The questionnaire was used to evaluate the usability of the three main E-Commerce websites in Peru. The results show that, despite being the most relevant platforms in the country, they must improve many aspects of usability. There is little concern on the part of companies in offering websites that are intuitive and that generate satisfaction to end users.
KW - Assessment tool
KW - Human-computer interaction
KW - Quantifying method
KW - Usability questionnaire
KW - User experience
UR - http://www.scopus.com/inward/record.url?scp=85112190140&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-78221-4_22
DO - 10.1007/978-3-030-78221-4_22
M3 - Conference contribution
AN - SCOPUS:85112190140
SN - 9783030782207
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 327
EP - 336
BT - Design, User Experience, and Usability
A2 - Soares, Marcelo M.
A2 - Rosenzweig, Elizabeth
A2 - Marcus, Aaron
PB - Springer Science and Business Media Deutschland GmbH
T2 - 10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021
Y2 - 24 July 2021 through 29 July 2021
ER -