TY - GEN
T1 - Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking
T2 - 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
AU - Moquillaza, Arturo
AU - Falconi, Fiorella
AU - Paz, Freddy
N1 - Publisher Copyright:
© 2019, Springer Nature Switzerland AG.
PY - 2019
Y1 - 2019
N2 - Currently, development teams face many challenges when designing user interfaces. There are more, and more, new methodologies, processes and techniques to make user-centered design. However, these teams often lack specific techniques or methods to accomplish these designs themselves in a real-world development process. The following is a proposal of a user-centered design approach through a case study. The approach was applied to successfully redesign the main menu of an ATM interface of a Peruvian Bank. In this iteration, the convenience of aligning the proposal with proven methodologies such as Design Thinking was observed. This proposal continues to be applied successfully in the development process of the ATM team of said bank.
AB - Currently, development teams face many challenges when designing user interfaces. There are more, and more, new methodologies, processes and techniques to make user-centered design. However, these teams often lack specific techniques or methods to accomplish these designs themselves in a real-world development process. The following is a proposal of a user-centered design approach through a case study. The approach was applied to successfully redesign the main menu of an ATM interface of a Peruvian Bank. In this iteration, the convenience of aligning the proposal with proven methodologies such as Design Thinking was observed. This proposal continues to be applied successfully in the development process of the ATM team of said bank.
KW - Automated teller machine
KW - Design Thinking
KW - Human-computer interaction
KW - Usability
KW - User-centered design
UR - http://www.scopus.com/inward/record.url?scp=85069669731&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-23535-2_38
DO - 10.1007/978-3-030-23535-2_38
M3 - Conference contribution
AN - SCOPUS:85069669731
SN - 9783030235345
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 522
EP - 532
BT - Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
A2 - Marcus, Aaron
A2 - Wang, Wentao
PB - Springer Verlag
Y2 - 26 July 2019 through 31 July 2019
ER -