TY - GEN
T1 - Quality of Service Evaluation of a Learning Management System using ISO/IEC 25011
T2 - 8th International Conference in Software Engineering Research and Innovation, CONISOFT 2020
AU - Medina, Jaime
AU - Davila, Abraham
N1 - Publisher Copyright:
© 2020 IEEE.
PY - 2020/11
Y1 - 2020/11
N2 - Online education has gone through great changes after the massification of the Internet, mobile devices, and the positioning of the Learning Management System (LMS) platforms. However, the service quality of these platforms still presents difficulties in some contexts, particularly in an entrepreneurship. The objective of this study is to apply ISO/IEC 25011 to establish priorities for improving an LMS using the Analytic Hierarchy Process (AHP). For this work, a systematic mapping of the literature and a case study of a local entrepreneurship were carried out. The quality of service model was established on relevant LMS services, and the sub-characteristics selected were used as criteria on AHP; to be able to provide information for the decision making of product improvement. The application of AHP into the prioritization process allowed to stablish a ranking of service and sub-characteristics in a systematic way.
AB - Online education has gone through great changes after the massification of the Internet, mobile devices, and the positioning of the Learning Management System (LMS) platforms. However, the service quality of these platforms still presents difficulties in some contexts, particularly in an entrepreneurship. The objective of this study is to apply ISO/IEC 25011 to establish priorities for improving an LMS using the Analytic Hierarchy Process (AHP). For this work, a systematic mapping of the literature and a case study of a local entrepreneurship were carried out. The quality of service model was established on relevant LMS services, and the sub-characteristics selected were used as criteria on AHP; to be able to provide information for the decision making of product improvement. The application of AHP into the prioritization process allowed to stablish a ranking of service and sub-characteristics in a systematic way.
KW - ISO/IEC 25011
KW - LMS
KW - Learning Management System
KW - Quality of Service
UR - http://www.scopus.com/inward/record.url?scp=85101210818&partnerID=8YFLogxK
U2 - 10.1109/CONISOFT50191.2020.00034
DO - 10.1109/CONISOFT50191.2020.00034
M3 - Conference contribution
AN - SCOPUS:85101210818
T3 - Proceedings - 2020 8th Edition of the International Conference in Software Engineering Research and Innovation, CONISOFT 2020
SP - 180
EP - 186
BT - Proceedings - 2020 8th Edition of the International Conference in Software Engineering Research and Innovation, CONISOFT 2020
A2 - Juarez-Ramirez, Reyes
A2 - Fernandez y Fernandez, Carlos Alberto
A2 - Jimenez Calleros, Samantha Paulina
A2 - Ramirez-Noriega, Alan
A2 - Guerra-Garcia, Cesar
A2 - de los Angeles Navarrete Marneou, Maria
A2 - Sandoval, Guillermo Licea
A2 - Oktaba, Hanna
A2 - Perez-Gonzalez, Hector
A2 - Aguilar Vera, Raul Antonio
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 4 November 2020 through 6 November 2020
ER -