TY - GEN
T1 - Qualitative and Quantitative Approaches to Conduct Heuristic Evaluations
T2 - 13th International Conference on Design, User Experience, and Usability, DUXU 2024, held as part of the 26th International Conference on Human-Computer Interaction, HCII 2024
AU - Paz, Freddy
AU - Paz-Sifuentes, Freddy Asrael
AU - Moquillaza, Arturo
AU - Falconi, Fiorella
AU - Aguirre, Joel
AU - Lecaros, Adrian
AU - Ramos, Carlos
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
PY - 2024
Y1 - 2024
N2 - Heuristic evaluation has become one of the methods most used by specialists to measure the level of usability of software products. However, there are many differences between authors on how to execute this inspection process. From a systematic review of the literature carried out in a previous study, it was possible to identify the two most relevant approaches to carry out this evaluation process: the qualitative approach proposed by Nielsen and the quantitative approach established by Granollers. Although both proposals aim to identify design problems to be corrected subsequently to improve the level of usability, the quantitative proposal also establishes a mechanism to obtain a value between 0 and 100 on the level of usability of the product, system, or service. In this way, it is possible to make comparisons and identify the remaining percentage of a proposal to achieve an appropriate level of usability. In this study, the differences in the results obtained from applying both approaches for the usability evaluation of a publicly accessible website in Peru are analyzed. The purpose is for this research to serve as a guide for executing heuristic evaluations and used for specialists and development teams to choose the most appropriate approach in their business scenarios. The results show that although many findings are similar, both approaches have differences and specific advantages that are discussed in depth.
AB - Heuristic evaluation has become one of the methods most used by specialists to measure the level of usability of software products. However, there are many differences between authors on how to execute this inspection process. From a systematic review of the literature carried out in a previous study, it was possible to identify the two most relevant approaches to carry out this evaluation process: the qualitative approach proposed by Nielsen and the quantitative approach established by Granollers. Although both proposals aim to identify design problems to be corrected subsequently to improve the level of usability, the quantitative proposal also establishes a mechanism to obtain a value between 0 and 100 on the level of usability of the product, system, or service. In this way, it is possible to make comparisons and identify the remaining percentage of a proposal to achieve an appropriate level of usability. In this study, the differences in the results obtained from applying both approaches for the usability evaluation of a publicly accessible website in Peru are analyzed. The purpose is for this research to serve as a guide for executing heuristic evaluations and used for specialists and development teams to choose the most appropriate approach in their business scenarios. The results show that although many findings are similar, both approaches have differences and specific advantages that are discussed in depth.
KW - Graphical User Interfaces
KW - Human-Computer Interaction
KW - Quality Assessment
KW - Software Development
KW - Usability Evaluation
UR - http://www.scopus.com/inward/record.url?scp=85197344080&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-61351-7_22
DO - 10.1007/978-3-031-61351-7_22
M3 - Conference contribution
AN - SCOPUS:85197344080
SN - 9783031613500
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 310
EP - 323
BT - Design, User Experience, and Usability - 13th International Conference, DUXU 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings
A2 - Marcus, Aaron
A2 - Rosenzweig, Elizabeth
A2 - Soares, Marcelo M.
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 29 June 2024 through 4 July 2024
ER -