Proposal of Usability Metrics to Evaluate E-commerce Websites

Ediber Diaz; Silvia Flores; Freddy Paz

doi:10.1007/978-3-030-23535-2_6

Proposal of Usability Metrics to Evaluate E-commerce Websites

Ediber Diaz, Silvia Flores, Freddy Paz

Pontifical Catholic Univ. of Peru

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

6 Scopus citations

Abstract

Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.

Original language	English
Title of host publication	Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
Editors	Aaron Marcus, Wentao Wang
Publisher	Springer Verlag
Pages	85-95
Number of pages	11
ISBN (Print)	9783030235345
DOIs	https://doi.org/10.1007/978-3-030-23535-2_6
State	Published - 2019
Event	8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States Duration: 26 Jul 2019 → 31 Jul 2019

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11586 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Country/Territory	United States
City	Orlando
Period	26/07/19 → 31/07/19

Keywords

E-commerce
Human-systems integration
Metrics
Software metrics
Usability
Usability evaluation

Access to Document

10.1007/978-3-030-23535-2_6

Cite this

Diaz, E., Flores, S., & Paz, F. (2019). Proposal of Usability Metrics to Evaluate E-commerce Websites. In A. Marcus, & W. Wang (Eds.), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings (pp. 85-95). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23535-2_6

Diaz, Ediber ; Flores, Silvia ; Paz, Freddy. / Proposal of Usability Metrics to Evaluate E-commerce Websites. Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. editor / Aaron Marcus ; Wentao Wang. Springer Verlag, 2019. pp. 85-95 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{b73e7d21b99c47549d8463f16bea0ed8,

title = "Proposal of Usability Metrics to Evaluate E-commerce Websites",

abstract = "Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.",

keywords = "E-commerce, Human-systems integration, Metrics, Software metrics, Usability, Usability evaluation",

author = "Ediber Diaz and Silvia Flores and Freddy Paz",

note = "Publisher Copyright: {\textcopyright} 2019, Springer Nature Switzerland AG.; 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 ; Conference date: 26-07-2019 Through 31-07-2019",

year = "2019",

doi = "10.1007/978-3-030-23535-2_6",

language = "English",

isbn = "9783030235345",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer Verlag",

pages = "85--95",

editor = "Aaron Marcus and Wentao Wang",

booktitle = "Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings",

}

Diaz, E, Flores, S & Paz, F 2019, Proposal of Usability Metrics to Evaluate E-commerce Websites. in A Marcus & W Wang (eds), Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11586 LNCS, Springer Verlag, pp. 85-95, 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States, 26/07/19. https://doi.org/10.1007/978-3-030-23535-2_6

Proposal of Usability Metrics to Evaluate E-commerce Websites. / Diaz, Ediber; Flores, Silvia; Paz, Freddy.
Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. ed. / Aaron Marcus; Wentao Wang. Springer Verlag, 2019. p. 85-95 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11586 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Proposal of Usability Metrics to Evaluate E-commerce Websites

AU - Diaz, Ediber

AU - Flores, Silvia

AU - Paz, Freddy

PY - 2019

Y1 - 2019

N2 - Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.

AB - Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.

KW - E-commerce

KW - Human-systems integration

KW - Metrics

KW - Software metrics

KW - Usability

KW - Usability evaluation

UR - http://www.scopus.com/inward/record.url?scp=85069686539&partnerID=8YFLogxK

U2 - 10.1007/978-3-030-23535-2_6

DO - 10.1007/978-3-030-23535-2_6

M3 - Conference contribution

AN - SCOPUS:85069686539

SN - 9783030235345

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 85

EP - 95

BT - Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings

A2 - Marcus, Aaron

A2 - Wang, Wentao

PB - Springer Verlag

T2 - 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019

Y2 - 26 July 2019 through 31 July 2019

ER -

Diaz E, Flores S, Paz F. Proposal of Usability Metrics to Evaluate E-commerce Websites. In Marcus A, Wang W, editors, Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings. Springer Verlag. 2019. p. 85-95. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-23535-2_6

Proposal of Usability Metrics to Evaluate E-commerce Websites

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Cite this