Prácticas adoptadas de la ISO/IEC 20000 en pequeñas organizaciones desarrolladoras de software que ofrecen mesa de servicios. Un estudio de caso

Translated title of the contribution: ISO/IEC 20000 practices adopted in small software development organizations that offer services desk. A case study

Gloria Baños, Karin Melendez, Abraham Dávila

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

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Computer Science