Organizational citizenship behavior based on trust in organizational spirituality and participation in non-profit service organizations: A case study in Iran

Mohammad Khalilzadeh, Hamid Ghesmati

Research output: Contribution to journalArticlepeer-review

Abstract

One of the significant factors that can make the behaviors, attitudes and interactions between employees better to offer high quality services is to acquire an organizational citizenship behavior. Focusing on the organizational citizenship behavior is crucial to the organizations operating in non-profit service sectors because of having positive and direct impact and thus making them profitable, efficient and effective. This paper aims to propose a model for organizational citizenship behavior by placing the components of trust in organizational spirituality and participation in non-profit service organizations. In this study, correlation analysis and factor analysis as well as the structural equation modeling (SEM) are applied. The population consists of employees working in the largest non-profit service organization in Iran. The findings show that the proposed model is valid and reliable, and there is a significant relationship between variables in the conceptual research model.

Original languageEnglish
Article number2270845
JournalCogent Social Sciences
Volume10
Issue number1
DOIs
StatePublished - 2024
Externally publishedYes

Keywords

  • case study
  • non-profit service organization
  • organizational citizenship behavior
  • organizational spirituality
  • service quality

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