TY - GEN
T1 - Information security risks in a customer service call center infrastructure. Guidelines for security managers
AU - Tupia, Manuel
PY - 2010
Y1 - 2010
N2 - IT risk management is the fundamental basis for the decision - making process relating to the implementation and use of technology initiatives at the organizations, especially for telecommunications companies. Those companies provide support services to the customers by call - centers, they are exposed to Government regulations and they have IT Risk from their infrastructure. This paper presents guidelines for security manager to establish treatment alternatives.
AB - IT risk management is the fundamental basis for the decision - making process relating to the implementation and use of technology initiatives at the organizations, especially for telecommunications companies. Those companies provide support services to the customers by call - centers, they are exposed to Government regulations and they have IT Risk from their infrastructure. This paper presents guidelines for security manager to establish treatment alternatives.
UR - https://www.scopus.com/pages/publications/77958532075
M3 - Conference contribution
AN - SCOPUS:77958532075
SN - 9788988678251
T3 - Proceeding - 6th International Conference on Networked Computing and Advanced Information Management, NCM 2010
SP - 262
EP - 264
BT - Proceeding - 6th International Conference on Networked Computing and Advanced Information Management, NCM2010
T2 - 6th International Conference on Networked Computing and Advanced Information Management, NCM2010
Y2 - 16 August 2010 through 18 August 2010
ER -