TY - GEN
T1 - Improving the Withdrawal Functionality on ATM Using a UCD Framework. A Case Study
AU - Aguirre, Joel
AU - Falconi, Fiorella
AU - Serrano, Rodrigo
AU - Moquillaza, Arturo
AU - Paz, Freddy
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2021.
PY - 2021
Y1 - 2021
N2 - Nowadays, the use of electronic payment methods has increased due to the COVID-19 pandemic. The use of cash has been limited to reduce interactions; however, in developing countries, there is still a strong necessity for this type of payment. The ATM is the only channel where people can get cash without interacting with someone else. In order to improve the experience of the clients in the ATM channel we designed a set of interfaces that allow clients to select the denomination of the bills they want to get for the intended withdrawal amount. In this case of study, we followed a design framework for ATM to propose a usable design for this new functionality. The framework allowed the team to execute the phases of a complete design process that is specific to ATM. After two iterations, the interfaces were approved. This solution showed promising results despite the fact of the completely virtual context.
AB - Nowadays, the use of electronic payment methods has increased due to the COVID-19 pandemic. The use of cash has been limited to reduce interactions; however, in developing countries, there is still a strong necessity for this type of payment. The ATM is the only channel where people can get cash without interacting with someone else. In order to improve the experience of the clients in the ATM channel we designed a set of interfaces that allow clients to select the denomination of the bills they want to get for the intended withdrawal amount. In this case of study, we followed a design framework for ATM to propose a usable design for this new functionality. The framework allowed the team to execute the phases of a complete design process that is specific to ATM. After two iterations, the interfaces were approved. This solution showed promising results despite the fact of the completely virtual context.
KW - Automated teller machine
KW - Banking systems
KW - Design framework
KW - Heuristic evaluation
KW - Human-computer interaction
KW - Software design
KW - User-centered design
UR - http://www.scopus.com/inward/record.url?scp=85132763203&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-78224-5_39
DO - 10.1007/978-3-030-78224-5_39
M3 - Conference contribution
AN - SCOPUS:85132763203
SN - 9783030782238
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 565
EP - 580
BT - Design, User Experience, and Usability
A2 - Soares, Marcelo M.
A2 - Soares, Marcelo M.
A2 - Rosenzweig, Elizabeth
A2 - Marcus, Aaron
PB - Springer Science and Business Media Deutschland GmbH
T2 - 10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021
Y2 - 24 July 2021 through 29 July 2021
ER -