Gig Economy: Is It a Poisonous Apple? an Empirical Study of Uber Drivers

Walid Chaouali, Mohamed Mousa, Samiha Mjahed

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

2 Scopus citations


The development of digital peer-to-peer platforms and applications, known as the gig economy, is radically transforming the world we live in. Previous literature has focused on the bright side of the gig economy (e.g. factors leading to its adoption). However, little is known about the dark side of the gig economy. In this chapter, we develop a research framework exploring the effects of detrimental factors (i.e. customer aggression, disproportionate customer expectations, and ambiguous customer expectations) on emotional exhaustion and, in turn, on job satisfaction and life satisfaction using the example of Uber. The results have useful implications for researchers and practitioners.

Original languageEnglish
Title of host publicationSustainability in the Gig Economy
Subtitle of host publicationPerspectives, Challenges and Opportunities in Industry 4.0
PublisherSpringer Nature
Number of pages11
ISBN (Electronic)9789811684067
ISBN (Print)9789811684050
StatePublished - 1 Jan 2022


  • Dark side
  • Gig economy
  • Uber


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