Evaluating Accessibility of Public Health Platforms in Perú: A Case Study of MINSA and EsSalud

Astrid Melissa Gudiel Palomino; Claudia Zapata Del Río

doi:10.1007/978-3-032-12657-3_22

Evaluating Accessibility of Public Health Platforms in Perú: A Case Study of MINSA and EsSalud

Astrid Melissa Gudiel Palomino
, Claudia Zapata Del Río

Sección de Ingeniería Informática

Pontifical Catholic Univ. of Peru

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This study evaluates the accessibility of the web platforms provided by the Peruvian Ministry of Health (MINSA) and EsSalud, a social security health service under the Ministry of Labor and Employment Promotion of Perú. Accessibility is a key factor in ensuring inclusive, user-friendly interfaces, especially for people with disabilities. The research identifies the current accessibility levels of these platforms and compares them with the recommendations of the World Wide Web Consortium (W3C) in the Web Content Accessibility Guidelines (WCAG) 2.0, level AA compliance. Utilizing a combination of automated tools and systematic reviews, the paper highlights gaps in accessibility implementation and provides recommendations for improvement. Key findings indicate the absence of critical accessibility features, leading to social exclusion and difficulty navigating public services. The study outlines actionable recommendations aligned with international best practices to bridge the accessibility gap and foster inclusive digital governance.

Original language	English
Title of host publication	HCI International 2025 - Late Breaking Papers - 27th International Conference on Human-Computer Interaction, HCII 2025, Proceedings
Editors	Masaaki Kurosu, Ayako Hashizume
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	323-337
Number of pages	15
ISBN (Print)	9783032126566
DOIs	https://doi.org/10.1007/978-3-032-12657-3_22
State	Published - 2026
Event	Late breaking papers from the 27th International Conference on Human-Computer Interaction, HCI International 2025 - Gothenburg, Sweden Duration: 22 Jun 2025 → 27 Jun 2025

Publication series

Name	Lecture Notes in Computer Science
Volume	16331 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	Late breaking papers from the 27th International Conference on Human-Computer Interaction, HCI International 2025
Country/Territory	Sweden
City	Gothenburg
Period	22/06/25 → 27/06/25

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being
SDG 10 Reduced Inequalities

Keywords

Accessibility
Digital governance
Health
Public services
User experience
WCAG 2.0
Web platforms

Access to Document

10.1007/978-3-032-12657-3_22

Cite this

Gudiel Palomino, A. M., & Zapata Del Río, C. (2026). Evaluating Accessibility of Public Health Platforms in Perú: A Case Study of MINSA and EsSalud. In M. Kurosu, & A. Hashizume (Eds.), HCI International 2025 - Late Breaking Papers - 27th International Conference on Human-Computer Interaction, HCII 2025, Proceedings (pp. 323-337). (Lecture Notes in Computer Science; Vol. 16331 LNCS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-032-12657-3_22

Gudiel Palomino, Astrid Melissa ; Zapata Del Río, Claudia. / Evaluating Accessibility of Public Health Platforms in Perú : A Case Study of MINSA and EsSalud. HCI International 2025 - Late Breaking Papers - 27th International Conference on Human-Computer Interaction, HCII 2025, Proceedings. editor / Masaaki Kurosu ; Ayako Hashizume. Springer Science and Business Media Deutschland GmbH, 2026. pp. 323-337 (Lecture Notes in Computer Science).

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abstract = "This study evaluates the accessibility of the web platforms provided by the Peruvian Ministry of Health (MINSA) and EsSalud, a social security health service under the Ministry of Labor and Employment Promotion of Per{\'u}. Accessibility is a key factor in ensuring inclusive, user-friendly interfaces, especially for people with disabilities. The research identifies the current accessibility levels of these platforms and compares them with the recommendations of the World Wide Web Consortium (W3C) in the Web Content Accessibility Guidelines (WCAG) 2.0, level AA compliance. Utilizing a combination of automated tools and systematic reviews, the paper highlights gaps in accessibility implementation and provides recommendations for improvement. Key findings indicate the absence of critical accessibility features, leading to social exclusion and difficulty navigating public services. The study outlines actionable recommendations aligned with international best practices to bridge the accessibility gap and foster inclusive digital governance.",

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doi = "10.1007/978-3-032-12657-3\_22",

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Gudiel Palomino, AM & Zapata Del Río, C 2026, Evaluating Accessibility of Public Health Platforms in Perú: A Case Study of MINSA and EsSalud. in M Kurosu & A Hashizume (eds), HCI International 2025 - Late Breaking Papers - 27th International Conference on Human-Computer Interaction, HCII 2025, Proceedings. Lecture Notes in Computer Science, vol. 16331 LNCS, Springer Science and Business Media Deutschland GmbH, pp. 323-337, Late breaking papers from the 27th International Conference on Human-Computer Interaction, HCI International 2025, Gothenburg, Sweden, 22/06/25. https://doi.org/10.1007/978-3-032-12657-3_22

Evaluating Accessibility of Public Health Platforms in Perú: A Case Study of MINSA and EsSalud. / Gudiel Palomino, Astrid Melissa; Zapata Del Río, Claudia.
HCI International 2025 - Late Breaking Papers - 27th International Conference on Human-Computer Interaction, HCII 2025, Proceedings. ed. / Masaaki Kurosu; Ayako Hashizume. Springer Science and Business Media Deutschland GmbH, 2026. p. 323-337 (Lecture Notes in Computer Science; Vol. 16331 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Evaluating Accessibility of Public Health Platforms in Perú

T2 - Late breaking papers from the 27th International Conference on Human-Computer Interaction, HCI International 2025

AU - Gudiel Palomino, Astrid Melissa

AU - Zapata Del Río, Claudia

N1 - Publisher Copyright: © The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

PY - 2026

Y1 - 2026

N2 - This study evaluates the accessibility of the web platforms provided by the Peruvian Ministry of Health (MINSA) and EsSalud, a social security health service under the Ministry of Labor and Employment Promotion of Perú. Accessibility is a key factor in ensuring inclusive, user-friendly interfaces, especially for people with disabilities. The research identifies the current accessibility levels of these platforms and compares them with the recommendations of the World Wide Web Consortium (W3C) in the Web Content Accessibility Guidelines (WCAG) 2.0, level AA compliance. Utilizing a combination of automated tools and systematic reviews, the paper highlights gaps in accessibility implementation and provides recommendations for improvement. Key findings indicate the absence of critical accessibility features, leading to social exclusion and difficulty navigating public services. The study outlines actionable recommendations aligned with international best practices to bridge the accessibility gap and foster inclusive digital governance.

AB - This study evaluates the accessibility of the web platforms provided by the Peruvian Ministry of Health (MINSA) and EsSalud, a social security health service under the Ministry of Labor and Employment Promotion of Perú. Accessibility is a key factor in ensuring inclusive, user-friendly interfaces, especially for people with disabilities. The research identifies the current accessibility levels of these platforms and compares them with the recommendations of the World Wide Web Consortium (W3C) in the Web Content Accessibility Guidelines (WCAG) 2.0, level AA compliance. Utilizing a combination of automated tools and systematic reviews, the paper highlights gaps in accessibility implementation and provides recommendations for improvement. Key findings indicate the absence of critical accessibility features, leading to social exclusion and difficulty navigating public services. The study outlines actionable recommendations aligned with international best practices to bridge the accessibility gap and foster inclusive digital governance.

KW - Accessibility

KW - Digital governance

KW - Health

KW - Public services

KW - User experience

KW - WCAG 2.0

KW - Web platforms

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U2 - 10.1007/978-3-032-12657-3_22

DO - 10.1007/978-3-032-12657-3_22

M3 - Conference contribution

AN - SCOPUS:105028360556

SN - 9783032126566

T3 - Lecture Notes in Computer Science

SP - 323

EP - 337

BT - HCI International 2025 - Late Breaking Papers - 27th International Conference on Human-Computer Interaction, HCII 2025, Proceedings

A2 - Kurosu, Masaaki

A2 - Hashizume, Ayako

PB - Springer Science and Business Media Deutschland GmbH

Y2 - 22 June 2025 through 27 June 2025

ER -

Gudiel Palomino AM, Zapata Del Río C. Evaluating Accessibility of Public Health Platforms in Perú: A Case Study of MINSA and EsSalud. In Kurosu M, Hashizume A, editors, HCI International 2025 - Late Breaking Papers - 27th International Conference on Human-Computer Interaction, HCII 2025, Proceedings. Springer Science and Business Media Deutschland GmbH. 2026. p. 323-337. (Lecture Notes in Computer Science). doi: 10.1007/978-3-032-12657-3_22

Evaluating Accessibility of Public Health Platforms in Perú: A Case Study of MINSA and EsSalud

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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