El ISO 9001 y TQM en las empresas de Ecuador

Jorge Benzaquen De Las Casas; Maximiliano Pérez-Cepeda

doi:10.3232/GCG.2016.V10.N3.06

El ISO 9001 y TQM en las empresas de Ecuador

Translated title of the contribution: ISO 9001 and TQM in companies in Ecuador

Jorge Benzaquen De Las Casas
, Maximiliano Pérez-Cepeda

Pontificia Universidad Católica del Perú
QUEJATEAQUI S.A.

Research output: Contribution to journal › Article › peer-review

8 Scopus citations

Abstract

This study shows the impact of having a Quality Management System certified to ISO 9001 in companies in Ecuador, based on the nine factors that measure the success of Total Quality Management (TQM) implementation. 163 companies were analyzed with the aim to compare the ISO 9001 certified companies and those without the certification. The results showed that the companies with ISO 9001 certification obtained better average than those companies that do not have the certification. These results support the similar studies conducted in Peru and Colombia.

Translated title of the contribution	ISO 9001 and TQM in companies in Ecuador
Original language	Spanish
Pages (from-to)	153-176
Number of pages	24
Journal	Journal Globalization, Competitiveness and Governability
Volume	10
Issue number	3
DOIs	https://doi.org/10.3232/GCG.2016.V10.N3.06
State	Published - 1 Sep 2016
Externally published	Yes

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10.3232/GCG.2016.V10.N3.06

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abstract = "This study shows the impact of having a Quality Management System certified to ISO 9001 in companies in Ecuador, based on the nine factors that measure the success of Total Quality Management (TQM) implementation. 163 companies were analyzed with the aim to compare the ISO 9001 certified companies and those without the certification. The results showed that the companies with ISO 9001 certification obtained better average than those companies that do not have the certification. These results support the similar studies conducted in Peru and Colombia.",

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El ISO 9001 y TQM en las empresas de Ecuador

Abstract

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