Abstract
This study shows the impact of having a Quality Management System with ISO 9001:2008 certification in companies in Colombia on the basis of the nine factors that measure the success of Total Quality Management (TQM) implementation. 207 companies were analyzed with the aim of establishing a comparison between ISO 9001 certified companies and those without the certification. This study also proposes that the methodology used for this study might be applied in other Latin American countries.
| Translated title of the contribution | ISO 9001 and TQM in companies in Colombia |
|---|---|
| Original language | Spanish |
| Pages (from-to) | 107-128 |
| Number of pages | 22 |
| Journal | Journal Globalization, Competitiveness and Governability |
| Volume | 9 |
| Issue number | 3 |
| DOIs | |
| State | Published - 1 Sep 2015 |
| Externally published | Yes |