DUXAIT NG: A Software for the Planning and Execution of User Experience Evaluations and Experiments

During the COVID-19 pandemic, conducting UX evaluations was difficult, increasing the pressure to develop usable software. For this objective, different methods and tools for the evaluation of usability were delivered, but no clear process or method to use in a determinate context was found in the literature. In that sense, previous studies showed interest in a formal process to conduct Usability evaluations. First, a formal process to conduct Heuristic Evaluation was proposed by Lecaros, A. followed by the process to conduct Tree Testing, proposed by Tapia A., both proposals were integrated into a process to conduct generic UX evaluations. In this study, we developed a software tool that supports the integrated process previously proposed by the authors, DUXAIT-NG, which is an academic software for usability and User Experience Evaluation. This tool is intended to support the evaluation process, from gathering the participants to performing the evaluation and interpreting the results. DUXAIT NG is capable of handling different types of UX Evaluation and Testing methods. This software allows us to perform complete usability testing, not only the stage of design or planning, which was the problem evidenced in the literature with other software used in the Usability area. The first approach was software that supported a formal process for the Heuristic Evaluation, continued by another software for Tree Testing. As a team, we decided to develop a more general software to create a standard and support a unified process that allows the researchers to conduct any usability evaluation focused in a collaborative and remote environment. The first version is available on www.duxait-ng.net.