TY - GEN
T1 - Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
AU - Chanco, Cristhian
AU - Moquillaza, Arturo
AU - Paz, Freddy
N1 - Publisher Copyright:
© 2019, Springer Nature Switzerland AG.
PY - 2019
Y1 - 2019
N2 - ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
AB - ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
KW - Automatic teller machine
KW - Human-Computer Interaction
KW - Usability evaluation
KW - Usability heuristics
KW - User-centered design
UR - http://www.scopus.com/inward/record.url?scp=85069714160&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-23535-2_1
DO - 10.1007/978-3-030-23535-2_1
M3 - Conference contribution
AN - SCOPUS:85069714160
SN - 9783030235345
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 3
EP - 18
BT - Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
A2 - Marcus, Aaron
A2 - Wang, Wentao
PB - Springer Verlag
T2 - 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Y2 - 26 July 2019 through 31 July 2019
ER -