Developing an ATM interface using user-centered design techniques

Arturo Moquillaza; Edward Molina; Edilson Noguera; Leidi Enríquez; Adrián Muñoz; Freddy Paz; César Collazos

doi:10.1007/978-3-319-58640-3_49

Developing an ATM interface using user-centered design techniques

Arturo Moquillaza, Edward Molina, Edilson Noguera, Leidi Enríquez, Adrián Muñoz, Freddy Paz, César Collazos

Universidad del Cauca

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

20 Scopus citations

Abstract

ATM interfaces nowadays present serious issues in usability and accessibility, frustrating users’ interaction and leading them to make operational mistakes. For this reason, we present the development of graphical interfaces for ATMs of BBVA Continental Bank, which follows a process of user-centered design. The priority was to identify the real needs of users based on the context, and to understand how they interact with the interfaces. In order to validate our proposal, we established a model and a functional prototype. Later, we evaluated this new design with a usability test. Based on the defects that were found, we applied changes to improve the interfaces. Finally, after an in-depth analysis, we concluded that the designed interfaces were suitable for implementation in the ATMs of BBVA Continental Bank, due to the process followed and the acceptance by users.

Original language	English
Title of host publication	Design, User Experience, and Usability
Subtitle of host publication	Understanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings
Editors	Wentao Wang, Aaron Marcus
Publisher	Springer Verlag
Pages	690-701
Number of pages	12
ISBN (Print)	9783319586397
DOIs	https://doi.org/10.1007/978-3-319-58640-3_49
State	Published - 2017
Event	6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017 - Vancouver, Canada Duration: 9 Jul 2017 → 14 Jul 2017

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10290 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
Country/Territory	Canada
City	Vancouver
Period	9/07/17 → 14/07/17

Keywords

Automatic teller machine
Human-computer interaction
Semiotic engineering
Usability
User-centered design

Access to Document

10.1007/978-3-319-58640-3_49

Cite this

Moquillaza, A., Molina, E., Noguera, E., Enríquez, L., Muñoz, A., Paz, F., & Collazos, C. (2017). Developing an ATM interface using user-centered design techniques. In W. Wang, & A. Marcus (Eds.), Design, User Experience, and Usability: Understanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings (pp. 690-701). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10290 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-58640-3_49

Moquillaza, Arturo ; Molina, Edward ; Noguera, Edilson et al. / Developing an ATM interface using user-centered design techniques. Design, User Experience, and Usability: Understanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings. editor / Wentao Wang ; Aaron Marcus. Springer Verlag, 2017. pp. 690-701 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Developing an ATM interface using user-centered design techniques",

abstract = "ATM interfaces nowadays present serious issues in usability and accessibility, frustrating users{\textquoteright} interaction and leading them to make operational mistakes. For this reason, we present the development of graphical interfaces for ATMs of BBVA Continental Bank, which follows a process of user-centered design. The priority was to identify the real needs of users based on the context, and to understand how they interact with the interfaces. In order to validate our proposal, we established a model and a functional prototype. Later, we evaluated this new design with a usability test. Based on the defects that were found, we applied changes to improve the interfaces. Finally, after an in-depth analysis, we concluded that the designed interfaces were suitable for implementation in the ATMs of BBVA Continental Bank, due to the process followed and the acceptance by users.",

keywords = "Automatic teller machine, Human-computer interaction, Semiotic engineering, Usability, User-centered design",

author = "Arturo Moquillaza and Edward Molina and Edilson Noguera and Leidi Enr{\'i}quez and Adri{\'a}n Mu{\~n}oz and Freddy Paz and C{\'e}sar Collazos",

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Moquillaza, A, Molina, E, Noguera, E, Enríquez, L, Muñoz, A, Paz, F & Collazos, C 2017, Developing an ATM interface using user-centered design techniques. in W Wang & A Marcus (eds), Design, User Experience, and Usability: Understanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10290 LNCS, Springer Verlag, pp. 690-701, 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017, Vancouver, Canada, 9/07/17. https://doi.org/10.1007/978-3-319-58640-3_49

Developing an ATM interface using user-centered design techniques. / Moquillaza, Arturo; Molina, Edward; Noguera, Edilson et al.
Design, User Experience, and Usability: Understanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings. ed. / Wentao Wang; Aaron Marcus. Springer Verlag, 2017. p. 690-701 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10290 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Developing an ATM interface using user-centered design techniques

AU - Moquillaza, Arturo

AU - Molina, Edward

AU - Noguera, Edilson

AU - Enríquez, Leidi

AU - Muñoz, Adrián

AU - Paz, Freddy

AU - Collazos, César

N1 - Publisher Copyright: © Springer International Publishing AG 2017.

PY - 2017

Y1 - 2017

N2 - ATM interfaces nowadays present serious issues in usability and accessibility, frustrating users’ interaction and leading them to make operational mistakes. For this reason, we present the development of graphical interfaces for ATMs of BBVA Continental Bank, which follows a process of user-centered design. The priority was to identify the real needs of users based on the context, and to understand how they interact with the interfaces. In order to validate our proposal, we established a model and a functional prototype. Later, we evaluated this new design with a usability test. Based on the defects that were found, we applied changes to improve the interfaces. Finally, after an in-depth analysis, we concluded that the designed interfaces were suitable for implementation in the ATMs of BBVA Continental Bank, due to the process followed and the acceptance by users.

AB - ATM interfaces nowadays present serious issues in usability and accessibility, frustrating users’ interaction and leading them to make operational mistakes. For this reason, we present the development of graphical interfaces for ATMs of BBVA Continental Bank, which follows a process of user-centered design. The priority was to identify the real needs of users based on the context, and to understand how they interact with the interfaces. In order to validate our proposal, we established a model and a functional prototype. Later, we evaluated this new design with a usability test. Based on the defects that were found, we applied changes to improve the interfaces. Finally, after an in-depth analysis, we concluded that the designed interfaces were suitable for implementation in the ATMs of BBVA Continental Bank, due to the process followed and the acceptance by users.

KW - Automatic teller machine

KW - Human-computer interaction

KW - Semiotic engineering

KW - Usability

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AN - SCOPUS:85025174736

SN - 9783319586397

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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BT - Design, User Experience, and Usability

A2 - Wang, Wentao

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PB - Springer Verlag

T2 - 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017

Y2 - 9 July 2017 through 14 July 2017

ER -

Moquillaza A, Molina E, Noguera E, Enríquez L, Muñoz A, Paz F et al. Developing an ATM interface using user-centered design techniques. In Wang W, Marcus A, editors, Design, User Experience, and Usability: Understanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings. Springer Verlag. 2017. p. 690-701. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-58640-3_49

Developing an ATM interface using user-centered design techniques

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